Customer Solutions Architect

Build at Auger

About the Role

What You'll Do

• Own the end-to-end delivery of customer implementations from scoping through production launch
• Engage directly with customer supply chain teams through discovery sessions, ride-alongs, and system reviews
• Stress-test concepts and build prototypes to catch edge cases and adoption blockers before they ship
• Translate operational challenges into actionable product requirements with clear use cases and priorities
• Manage stakeholder expectations, timelines, and scope while keeping everyone aligned on outcomes
• Act as translator between customer teams and Auger's product, design, engineering, and science groups
• Run internal briefings bringing the voice of the operator into every product decision
• Raise flags early when something won't work in the field and drive corrective action
• Drive adoption and measure success post-launch, ensuring customers realize value quickly
• Spot expansion opportunities across workflows, business units, and use cases
• Distill trends across customers into strategic insights that shape our long-term strategy

Who You Are

• You've run complex supply chains at scale or built systems to run them. You actually did it, not just managed a team that did. You understand how ERPs, WMS, TMS, and planning systems work because you've lived inside them or built them.
• You've delivered projects under pressure. You know how to manage timelines, coordinate teams, and navigate the dynamics of getting things done in large organizations. You've been the person responsible when things had to ship.
• You're a technologist and ahead of your peers on AI. While others are still skeptical or waiting to see what happens, you've been experimenting, learning, and understanding what AI can actually do in operations. You know where autonomous systems can replace human coordination. That understanding makes you invaluable in building solutions that actually work.
• You empathize with why operators stay committed to legacy systems. You recognize the organizational and financial investments they represent. You understand the rationalized confidence that comes from systems that are "good enough" even when they're not.
• You translate between operations and engineering. You know what matters to a warehouse manager at 6 AM and what a product team needs to build it.
• You have the credibility and conviction to stop bad ideas early and redirect toward what will actually land.
• You want to build and deliver, not just consult. You don't want to write recommendations that sit in a deck. You want to see solutions ship to customers and create measurable impact.

• 8+ years hands-on supply chain operations and/or technology experience at scale
• Proven track record managing complex project delivery in supply chain or technology implementations
• Understanding of modern supply chain systems (the deeper the better)
• Experience driving operational transformation, not just recommending it
• Ability to travel to customer sites

Compensation & Benefits