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Jr. Customer Success Analyst (Data Focus)

webfx.com
HarrisburgOn-site1y ago
Employment
Full-time
Seniority
Junior

About the role

  • A Bachelor's Degree: All majors welcome!
  • GPA: 3.4 or above
  • Prior experience working, in any field (for example: a part-time job, summer job, internship, etc)
  • Strong verbal and written communication skills
  • Customer service experience (in any industry)
  • Analytical and research skills
  • Ability to translate technical information into simple terms
  • Digital marketing experience (a bonus!)
  • Experience in analyzing data and creating reports (a bonus!)
  • Excel/Google Suite
  • Google Analytics, Google Tag Manager, or Google Ads
  • CRMs (such as Salesforce, Hubspot, Pipedrive, or similar)
  • You're passionate about data and technology, and love talking about them with others
  • You're professional, dependable, and self-motivated
  • You take pride in your work and always strive for high-quality results
  • You work with urgency and enjoy getting things done
  • You're proactive when it comes to solving problems
  • You're a lifelong learner, and are always looking to stretch and grow your skills
  • You love thinking both creatively and analytically, and love using data to make decisions
  • Communicate directly with assigned clients, providing industry advice and recommendations to help them achieve their goals
  • Consult with clients on their individual suite of technical tools, such as Google Analytics, Google Tag Manager, CRMs, data-tracking platforms, etc
  • Make recommendations and set up data-tracking platforms and functions accordingly for clients
  • Perform quality assurance for a client's technical solutions
  • Consult internally with WebFX marketers and account managers on client goals and data tracking
  • Work with the WebFX Martech development team to assist in creating client marketing automations and integrations
  • Develop an expert-level understanding of WebFX's software product suite
  • Walk clients through our proprietary software solution, RevenueCloudFX
  • Initial "career kickstart" training to learn foundational hard skills over the first few months on the job
  • Ongoing advanced training sessions from industry experts as you progress further in your role
  • Regular team Lunch-and-Learns in our on-site training amenities
  • DataTech Solutions Architect
  • Lead DataTech Solutions Architect
  • Senior DataTech Solutions Architect
  • This position is based fully in-office at our riverside campus in Harrisburg, PA, with opportunities for this to evolve as Fxers advance in their career tenure.
  • $50,000-$55,000 (potentially higher based on work experience)

Perks & benefits

  • 401k
  • Paid Time Off
  • Pension Matching
  • Profit Sharing

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