Customer Success Lead (w/m/d)

Why Flinn?

• We are building a truly exceptional culture: While many companies claim to have a great culture, we invite you to discover what truly sets ours apart. Visit our career page, speak with our team, listen to our founders’ podcast, or experience our culture first-hand during the interview process.

• Make a Meaningful Impact: Your work at Flinn contributes directly to solutions that improve people’s health and lives by making high-quality health products accessible for everyone.

• Experienced, well-funded, highly professional: As well-funded startup veterans, we know how to sustain long-term business health and success, ensuring an environment for continuous personal growth.

What’s in it for you?

• Join a fast-growing, well-funded European startup backed by experienced founders and investors.

• Be part of a mission-driven health-tech company whose work directly improves people’s lives.

• Take end-to-end ownership of core operational processes that keep the company running.

• Play a key role in scaling Flinn, shaping how operations work as we grow.

• Work in a high-trust, low-ego environment with autonomy and clear ownership.

• Enjoy flexible working hours, remote flexibility, and regular team time in Vienna.

• Work in a net-zero company where all unavoidable CO₂ emissions are compensated with carefully selected, high-quality removal certificates.

• Receive one of the most employee-friendly equity packages, including fair vesting terms and profit-sharing opportunities.

• Grow in a professional, high-standard environment that supports long-term personal and career development.

Your Contributions to Our Journey:

• Own a portfolio of strategic accounts in the European region - driving adoption, retention, and expansion

• Lead annual business reviews and success planning with stakeholders from end users to C-level

• Identify upsell and cross-sell opportunities, partnering with the AE team to drive them forward, with ownership over customer satisfaction, usage, and retention metrics

• Refine and drive efficiency of our onboarding processes while maintaining an excellent customer experience, and systematically drive user adoption through automation

• Prioritise with key customers to ensure satisfaction and surface actionable insights for product development

• Grow into a lead role of the Customer Success team: driving best-practices, coaching the team, managing escalations, and identifying product development needs, while continuing to operate as a strong IC

What You Need to Be Successful

• Must-Have

• 5+ years in Customer Success, Account Management or Sales in a B2B SaaS environment

• Proven track record of managing accounts and driving net revenue retention growth through renewals, upsells, and cross-sells

• Strong consultative skills. You listen well, understand what customers actually need, and connect that to outcomes

• Experience in an account management or hybrid Customer Success / Solution Engineering role with real commercial responsibility

• Someone who genuinely enjoys being a hands-on IC and energised by staying close to the customer process you're helping to shape and impro

• Strong communication skills in English and ideally fluency in German.

Strong Plus

• Experience in MedTech, digital health, or regulated healthcare

• Background in a Series A–C SaaS company; you know what scaling fast actually feels like

• You've led a team before

• Experience with enterprise customers across the DACH region

🇪🇺 At this stage of our company, we can only accept applications from people who are based in Europe with either European citizenship, an active working visa or being self-employed and joining us as a full-time contractor.

We strive to remove barriers, eliminate discrimination, and ensure equal opportunity through our transparent recruitment process. We are open to all groups of people without regard to age, color, national origin, race, religion, gender, sex, sexual orientation, gender identity and/or expression, marital status or any other legally protected characteristic.