Customer Success & Business Operations Coordinator

“I am hugely excited about my future and the future of CyberOne. I have enjoyed my time here immensely and have learnt a huge amount in a short space of time, year-for-year I've learnt more here than I have at Microsoft and PwC.” - CyberOne Consultant

Employees are expected to demonstrate a security-first mindset and ensure that information security considerations are incorporated into their day-to-day activities, decision-making, and interactions with customers, suppliers, and colleagues.

Qualifications:

Essential

· 3+ years experience using Microsoft Dynamics CRM

· Strong experience with Power BI reporting and dashboard creation

· Excellent organisational and administrative skills

· Strong attention to detail and document management capability

· Experience managing customer onboarding or customer success administration

· Ability to manage multiple tasks and priorities effectively

· Strong written and verbal communication skills

· Experience handling confidential and sensitive information

Desirable

· Experience working within a cybersecurity, technology, or managed services environment

· Understanding of supplier management or procurement processes

· Familiarity with ISO 27001, security questionnaires, or compliance documentation

· Experience with document classification and information governance processes

Personal Attributes

· Highly organised and process-driven

· Proactive and able to work independently

· Customer-focused with strong relationship management skills

· Comfortable working across multiple departments and stakeholders

· Analytical mindset with strong problem-solving abilities

· Professional, adaptable, and reliable

Why Join Us?

• CyberOne Ranked #79 Globally in MSSP Alert’s 2025 Top 250 MSSPs

• Work with experienced cybersecurity professionals on meaningful, high-impact engagements

• Exposure to a wide range of industries, challenges, and modern Microsoft security solutions

• A collaborative environment that values expertise, autonomy, and continuous learning

• Competitive compensation, strong benefits, and a clear path for career progression