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Customer Success Director

Enhesa
Arlington1w ago
Seniority
Lead

About the role

<div class="content-intro"><p><strong>Who We Are:</strong></p> <p>Enhesa is the leading provider of regulatory and sustainability intelligence worldwide. As a trusted partner, we empower the global business community with the insight to act today and prepare for tomorrow to create a more sustainable future - positively impacting our environment, our health, our safety, and our future. Navigating the fast-changing compliance and sustainability landscapes, we help them understand not just what they should do (first) but also how to do it. Both in their unique business and anywhere in the world. Now and in the future.</p> <p style="line-height: 1;"><strong>Our Mission:</strong></p> <ul> <li>Identify EHS requirements for the industry</li> <li>Provide EHS compliance tools to companies</li> <li>Advise companies in developing and implementing corporate EHS strategies</li> </ul> <p style="line-height: 1;">Enhesa’s core clients include Fortune 500 multinational companies. For more information, visit&nbsp;<a href="https://www.enhesa.com">www.enhesa.com</a></p> <p style="line-height: 1;">As part of our highly dynamic team, we offer:</p> <ul> <li>A competitive salary package &amp; benefits with a flexible home-working policy</li> <li>Work/life balance and a fast-paced and driven environment</li> <li>Accountability and pride for your projects</li> </ul></div><p><strong><span data-contrast="none">Overview of the&nbsp;position</span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559685&quot;:2880,&quot;335559737&quot;:119,&quot;335559738&quot;:120,&quot;335559739&quot;:120,&quot;335559740&quot;:259,&quot;335559991&quot;:2880}">&nbsp;</span></p> <p><span data-contrast="auto">The Customer&nbsp;Success&nbsp;Director is a&nbsp;key&nbsp;leadership role,&nbsp;responsible for leading&nbsp;Enhesa’s&nbsp;customer&nbsp;success&nbsp;team&nbsp;in support of client retention, customer value, service adoption/training, and long-term account health. The role is accountable for achieving Gross Retained Revenue targets and ensuring that customer-facing teams&nbsp;operate&nbsp;effectively within a quarterly, target-driven commercial structure.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559737&quot;:119,&quot;335559738&quot;:120,&quot;335559739&quot;:0,&quot;335559740&quot;:252}">&nbsp;</span></p> <p>&nbsp;</p> <p><span data-contrast="auto">Reporting to the SVP Commercial, this position manages a team of four professional Customer Success Managers and&nbsp;is responsible for&nbsp;coaching the team towards their quarterly “plan to goal.” The Customer Success&nbsp;Director will ensure strong execution against renewal, retention, engagement, and customer success&nbsp;objectives, while&nbsp;maintaining&nbsp;a consultative and customer-centric approach.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559737&quot;:119,&quot;335559738&quot;:120,&quot;335559739&quot;:0,&quot;335559740&quot;:252}">&nbsp;</span></p> <p>&nbsp;</p> <p><span data-contrast="auto">The ideal candidate is an experienced B2B customer success leader with a strong commercial&nbsp;mindset,&nbsp;proven&nbsp;experience&nbsp;operating&nbsp;in a quarterly target-driven&nbsp;environment and&nbsp;preferably experience&nbsp;in&nbsp;a SaaS&nbsp;and/or high-growth business.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559737&quot;:119,&quot;335559738&quot;:120,&quot;335559739&quot;:480,&quot;335559740&quot;:252}">&nbsp;</span></p> <p>&nbsp;</p> <p><strong><span data-contrast="none">Main tasks and responsibilities</span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559685&quot;:2880,&quot;335559737&quot;:119,&quot;335559738&quot;:120,&quot;335559739&quot;:120,&quot;335559740&quot;:259,&quot;335559991&quot;:2880}">&nbsp;</span></p> <p>&nbsp;</p> <ul> <li style="line-height: 2;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335551500&quot;:45136,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">Own and deliver Gross Retained Revenue targets</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">&nbsp;across&nbsp;</span><span data-ccp-parastyle="Bullets">Enhesa’s</span><span data-ccp-parastyle="Bullets">&nbsp;</span><span data-ccp-parastyle="Bullets">P</span><span data-ccp-parastyle="Bullets">roduct and&nbsp;</span><span data-ccp-parastyle="Bullets">C</span><span data-ccp-parastyle="Bullets">hemical intelligence&nbsp;</span><span data-ccp-parastyle="Bullets">portfolio</span><span data-ccp-parastyle="Bullets">s</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:120,&quot;335559739&quot;:360,&quot;335559740&quot;:240}">&nbsp;</span></li> <li style="line-height: 2;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335551500&quot;:45136,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">Lead, coach, and manage a team</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">&nbsp;of four Customer S</span><span data-ccp-parastyle="Bullets">ucces</span><span data-ccp-parastyle="Bullets">s Managers, ensuring clear accountability against individual and team goals</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:120,&quot;335559739&quot;:360,&quot;335559740&quot;:240}">&nbsp;</span></li> <li style="line-height: 2;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335551500&quot;:45136,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">Translate quarterly business targets into actionable team plans</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">, supporting each manager in working their accounts and activities towards their “plan to goal”</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:120,&quot;335559739&quot;:360,&quot;335559740&quot;:240}">&nbsp;</span></li> <li style="line-height: 2;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335551500&quot;:45136,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">Establish a consistent operating rhythm</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">&nbsp;for forecasting, pipeline inspection, renewal readiness, customer health&nbsp;</span><span data-ccp-parastyle="Bullets">reviews</span><span data-ccp-parastyle="Bullets">&nbsp;</span><span data-ccp-parastyle="Bullets">and performance management</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:120,&quot;335559739&quot;:360,&quot;335559740&quot;:240}">&nbsp;</span></li> <li style="line-height: 2;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335551500&quot;:45136,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">Drive customer retention</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">&nbsp;by ensuring proactive engagement, strong relationship management, and&nbsp;</span><span data-ccp-parastyle="Bullets">timely</span><span data-ccp-parastyle="Bullets">&nbsp;identification</span><span data-ccp-parastyle="Bullets">/mitigation</span><span data-ccp-parastyle="Bullets">&nbsp;of renewal risks</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:120,&quot;335559739&quot;:360,&quot;335559740&quot;:240}">&nbsp;</span></li> <li style="line-height: 2;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335551500&quot;:45136,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1"><strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">Build and&nbsp;</span><span data-ccp-parastyle="Bullets">maintain</span><span data-ccp-parastyle="Bullets">&nbsp;executive-level customer relationships</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">, acting as an escalation point and senior sponsor where&nbsp;</span><span data-ccp-parastyle="Bullets">required</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:120,&quot;335559739&quot;:360,&quot;335559740&quot;:240}">&nbsp;</span></li> <li style="line-height: 2;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335551500&quot;:45136,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="7" data-aria-level="1"><strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">Collaborate closely</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">&nbsp;with Sales, Account Management, Product, Finance, and Marketing to support customer outcomes and commercial performance</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:120,&quot;335559739&quot;:360,&quot;335559740&quot;:240}">&nbsp;</span></li> <li style="line-height: 2;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335551500&quot;:45136,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="8" data-aria-level="1"><strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">Develop and&nbsp;</span><span data-ccp-parastyle="Bullets">monitor</span><span data-ccp-parastyle="Bullets">&nbsp;key customer&nbsp;</span><span data-ccp-parastyle="Bullets">success</span><span data-ccp-parastyle="Bullets">&nbsp;KPIs</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">, including Gross Retained Revenue, renewal rates, customer health, engagement levels,&nbsp;</span><span data-ccp-parastyle="Bullets">trainings</span><span data-ccp-parastyle="Bullets">,&nbsp;</span><span data-ccp-parastyle="Bullets">risk status, and customer satisfaction</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:120,&quot;335559739&quot;:360,&quot;335559740&quot;:240}">&nbsp;</span></li> <li style="line-height: 2;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335551500&quot;:45136,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="9" data-aria-level="1"><strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">Ensure Customer S</span><span data-ccp-parastyle="Bullets">ucces</span><span data-ccp-parastyle="Bullets">s Managers use CRM and customer success tools accurately</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">&nbsp;and consistently to manage accounts, document activity, and forecast outcomes</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:120,&quot;335559739&quot;:360,&quot;335559740&quot;:240}">&nbsp;</span></li> <li style="line-height: 2;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335551500&quot;:45136,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="10" data-aria-level="1"><strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">Support the development of scalable processes</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">, playbooks, and best practices for renewals, customer engagement, risk management, and value realization</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:120,&quot;335559739&quot;:360,&quot;335559740&quot;:240}">&nbsp;</span></li> <li style="line-height: 2;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335551500&quot;:45136,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="11" data-aria-level="1"><strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">Represent the voice of the customer internally</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">, sharing insights that support product development, operational improvement, and commercial strategy</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:120,&quot;335559739&quot;:360,&quot;335559740&quot;:240}">&nbsp;</span></li> <li style="line-height: 2;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335551500&quot;:45136,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="12" data-aria-level="1"><strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">Foster a high-performance, collaborative, and accountable team culture</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">&nbsp;aligned to&nbsp;</span><span data-ccp-parastyle="Bullets">Enhesa’s</span><span data-ccp-parastyle="Bullets">&nbsp;growth&nbsp;</span><span data-ccp-parastyle="Bullets">objectives</span><span data-ccp-parastyle="Bullets">.</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:120,&quot;335559739&quot;:280,&quot;335559740&quot;:240}">&nbsp;</span></li> </ul> <p>&nbsp;</p> <p><strong><span data-contrast="none">Key&nbsp;requirements</span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559685&quot;:2880,&quot;335559737&quot;:119,&quot;335559738&quot;:120,&quot;335559739&quot;:120,&quot;335559740&quot;:259,&quot;335559991&quot;:2880}">&nbsp;</span></p> <p>&nbsp;</p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335551500&quot;:45136,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="13" data-aria-level="1"><strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">Education</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">.&nbsp;</span><span data-ccp-parastyle="Bullets">B</span><span data-ccp-parastyle="Bullets">achelor’s degree in&nbsp;</span><span data-ccp-parastyle="Bullets">B</span><span data-ccp-parastyle="Bullets">usiness</span><span data-ccp-parastyle="Bullets">,&nbsp;</span><span data-ccp-parastyle="Bullets">M</span><span data-ccp-parastyle="Bullets">arketing or a similar field of study from an accredited university is&nbsp;</span><span data-ccp-parastyle="Bullets">required</span><span data-ccp-parastyle="Bullets">.</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:120,&quot;335559739&quot;:360,&quot;335559740&quot;:240}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335551500&quot;:45136,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="14" data-aria-level="1"><strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">Experience</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">.&nbsp;</span><span data-ccp-parastyle="Bullets">3</span><span data-ccp-parastyle="Bullets">-5</span><span data-ccp-parastyle="Bullets">+</span><span data-ccp-parastyle="Bullets">&nbsp;years</span><span data-ccp-parastyle="Bullets">’</span><span data-ccp-parastyle="Bullets">&nbsp;experience managing&nbsp;</span><span data-ccp-parastyle="Bullets">customer success&nbsp;</span><span data-ccp-parastyle="Bullets">teams in a&nbsp;</span><span data-ccp-parastyle="Bullets">b</span><span data-ccp-parastyle="Bullets">usiness-to-</span><span data-ccp-parastyle="Bullets">b</span><span data-ccp-parastyle="Bullets">usiness</span><span data-ccp-parastyle="Bullets">&nbsp;(B2B)</span><span data-ccp-parastyle="Bullets">&nbsp;environment in the&nbsp;</span><span data-ccp-parastyle="Bullets">s</span><span data-ccp-parastyle="Bullets">oftware,&nbsp;</span><span data-ccp-parastyle="Bullets">software as a service (SaaS),</span><span data-ccp-parastyle="Bullets">&nbsp;IT, insurance, engineering, financial&nbsp;</span><span data-ccp-parastyle="Bullets">services</span><span data-ccp-parastyle="Bullets">&nbsp;or consultancy industry.</span><span data-ccp-parastyle="Bullets">&nbsp;</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:120,&quot;335559739&quot;:360,&quot;335559740&quot;:240}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335551500&quot;:45136,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="15" data-aria-level="1"><strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">Proven ability to lead teams</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">&nbsp;in a quarterly target-driven commercial environment</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:120,&quot;335559739&quot;:360,&quot;335559740&quot;:240}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335551500&quot;:45136,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="16" data-aria-level="1"><strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">Strong experience managing customer-facing professionals</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">&nbsp;against revenue, retention, or renewal targets</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:120,&quot;335559739&quot;:360,&quot;335559740&quot;:240}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335551500&quot;:45136,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="17" data-aria-level="1"><strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">Clear understanding of Gross Retained Revenue</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">&nbsp;and the activities&nbsp;</span><span data-ccp-parastyle="Bullets">required</span><span data-ccp-parastyle="Bullets">&nbsp;to protect and improve retained revenue performance</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:120,&quot;335559739&quot;:360,&quot;335559740&quot;:240}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335551500&quot;:45136,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="18" data-aria-level="1"><strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">Experience coaching teams through structured plans</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">, performance reviews, pipeline management, and “plan to goal” execution</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:120,&quot;335559739&quot;:360,&quot;335559740&quot;:240}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335551500&quot;:45136,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="19" data-aria-level="1"><strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">S</span><span data-ccp-parastyle="Bullets">trong familiarity with CRM systems and customer success platforms</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">; experience with Microsoft Dynamics, Salesforce,&nbsp;</span><span data-ccp-parastyle="Bullets">Totango</span><span data-ccp-parastyle="Bullets">, or similar tools is&nbsp;</span><span data-ccp-parastyle="Bullets">advantageous</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:120,&quot;335559739&quot;:360,&quot;335559740&quot;:240}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335551500&quot;:45136,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="20" data-aria-level="1"><strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">Excellent customer relationship management skills</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">, including executive-level communication and escalation handling</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:120,&quot;335559739&quot;:360,&quot;335559740&quot;:240}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335551500&quot;:45136,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="21" data-aria-level="1"><strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">Strong analytical capability</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">, with the ability to interpret customer health data, account trends, renewal forecasts, and performance metrics</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:120,&quot;335559739&quot;:360,&quot;335559740&quot;:240}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335551500&quot;:45136,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="22" data-aria-level="1"><strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">Demonstrated ability to&nbsp;</span><span data-ccp-parastyle="Bullets">operate</span><span data-ccp-parastyle="Bullets">&nbsp;cross-functionally</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">&nbsp;with Sales, Product, Finance, Marketing, and Operations</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:120,&quot;335559739&quot;:360,&quot;335559740&quot;:240}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335551500&quot;:45136,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="23" data-aria-level="1"><strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">Commercially astute</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">, structured, and comfortable working in a fast-paced growth environment</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:120,&quot;335559739&quot;:360,&quot;335559740&quot;:240}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335551500&quot;:45136,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="24" data-aria-level="1"><strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">Excellent interpersonal</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">, presentation, negotiation, and conflict resolution skills</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:120,&quot;335559739&quot;:360,&quot;335559740&quot;:240}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335551500&quot;:45136,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="25" data-aria-level="1"><strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">High levels</span><span data-ccp-parastyle="Bullets">&nbsp;of professionalism</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">, personal drive, ownership, and accountability</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:120,&quot;335559739&quot;:360,&quot;335559740&quot;:240}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335551500&quot;:45136,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="26" data-aria-level="1"><strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">Collaborative team player</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Bullets">&nbsp;with the ability to share information, best practices, and feedback constructively</span><span data-ccp-parastyle="Bullets">.</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:120,&quot;335559739&quot;:280,&quot;335559740&quot;:240}">&nbsp;</span></li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="title">Salary Range</div><div class="pay-range"><span>$100,000</span><span class="divider">&mdash;</span><span>$120,000 USD</span></div></div></div><div class="content-conclusion"><p>If you are ready to join our journey, please apply!</p> <p>&nbsp;</p> <p><span data-teams="true"><strong>Equal Opportunity Employer</strong><br>Enhesa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected characteristic.</span></p> <p>&nbsp;</p></div>

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