Customer Success Executive

• Salary: £30,000 to £35,000 (Negotiable Depending on Experience)
• Office-based role with free parking
• Free lunch and seriously good coffee!
• 23 days holiday plus bank holidays (and extra 2 Days for length of service), plus your Birthday off – because you deserve it!
• Employee bonus scheme (GBS) that looks after you.
• An incredible culture where people are valued, change is welcomed, and everyone has a voice.

Recruiting on behalf of an amazing company with fantastic growth plans and a culture you’ll want to be part of!

Are you a natural people person who loves helping customers and making things happen? Want to join a vibrant, close-knit team where no two days are the same? If you’re full of energy, have a sharp eye for detail, and want to work somewhere with a brilliant culture and big ambitions, this could be the perfect role for you!

The Role:

You’ll be the heartbeat of the Customer Success team – the go-to person for all enquiries, orders, and customer interactions. From smaller orders to big-ticket projects, you’ll handle it all with flair and care.

• Manage customer communication across email, phone, WhatsApp, and live chat.
• Process orders with precision and speed.
• Work closely with the projects team to keep everything running smoothly and on time.
• Bring warmth and personality back into customer service – no robotic replies here!
• Join a small but mighty team of four, connected with a wider family of 10-12 colleagues.
• Enjoy a flexible, friendly office environment with core hours roughly 7/8 am to 4/5 pm, and early finish on Fridays at 3 pm.

Who You Are:

• A superstar communicator with excellent phone and email manners.
• Obsessed with detail and delivering the best customer experience.
• Someone who thrives in a fast-paced, changing environment and loves finding better ways to do things.
• Bonus points if you know a bit about construction – but it’s not essential!
• A self-motivated, vibrant personality who’s ready to step up and shine.

This isn’t just a job - it’s a chance to be part of something special. If you’re ready to bring your energy, passion, and attention to detail to a company that’s going places, we want to meet you!

IND25