(Senior) Customer Success Manager (all genders)

Your tasks:

• Independently close smaller deals and manage them in Hubspot
• Support Key Account Managers on larger deals and enterprise customers
• Assist in structuring deals and ensuring smooth internal coordination
• Act as an operational backbone during complex sales processes

• Manage and respond to inbound customer requests via email (ticket-like workflow)
• Ensure a seamless onboarding experience for new customers
• Own the end-to-end customer journey from contract closing to successful course start

• Build and improve processes where none exist yet
• Identify gaps, inefficiencies, and friction points in the customer journey
• Develop scalable solutions to support future growth

You bring to Lingoda

• Several years of experience in Customer Success, Sales Operations, or a similar role
• Fluent in German and English
• Strong sense of ownership and ability to work independently in ambiguous environments
• Hands-on mentality with a willingness to dive into operational work
• Strong experience with HubSpot
• Structured thinking combined with a strong customer focus and communication skills

What you can expect from Lingoda:

• Approachable leaders and transparent communication - every voice counts at Lingoda!
• Company events and colleagues who are always happy to socialise + budgets towards team building events!
• An inclusive environment with great team spirit and passion for languages
• A well-structured and exciting onboarding process to set you up for success!
• The possibility to work remotely from your home or in the office located in the heart of Berlin
• Learning & development opportunities
• Free access to our language classes
• Mental Health programs
• Corporate benefits & pension funds
• 30 vacation days per year
• Free snacks & drinks at the office
• The modern hardware necessary for your work (n/a for freelancers)
• Flexible working hours