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Customer Success Manager (All Genders)
Vectorworks
ALLPLANHybrid1mo ago
- Employment
- Full-time
About the role
- Own all aspects of the customer relationship lifecycle (onboarding, training, periodic check-ins, solution adoption, and satisfaction tracking).
- Meet or exceed assigned renewal, expansion, and cross-sell quotas by identifying growth opportunities and negotiating renewals and expansions.
- Proactively forecast pipeline for assigned accounts and report progress to the Team Lead.
- Drive customer engagement and usage through tailored enablement plans, maximizing adoption of ALLPLAN BIM software solutions.
- Troubleshoot and resolve client issues, liaising with Support and Product teams for timely resolution.
- Gather and relay actionable customer feedback to Product/Engineering, championing continuous improvement.
- Advocate for customer needs internally and champion the voice of the client across the organization.
- Regularly analyze account health metrics, proactively managing risk of churn.
- Collaborate with Sales on account planning, identifying opportunities for upsell and expansion.
- Deliver presentations, product demos, and training sessions virtually and
- Maintain expert knowledge of 3D BIM tools and workflows used by architects and engineers
- 3+ years in customer-facing roles Customer Success (preferred), Sales, Customer Service, Technical Support.
- AEC/O Industry experience including SCIA and/or FRILO.
- Technical aptitude for CAD, BIM, or similar design software; able to features to value.
- Exceptional communication and problem-solving approach.
- Strong organizational, forecasting, and pipeline management skills.
- Ability to connect and build meaningful relationships.
- Self-motivated and comfortable regions and time zones.
- Experience working with global teams.
- Confidence to act on outcomes.
- The opportunity to play a key role in a dynamic, global sales team at the forefront of software innovation for the AEC industry.
- Direct impact on company growth by providing excellent customer service to our valued customers.
- The chance to collaborate with and learn from high-performing colleagues across Inside Sales, Account Management, Sales Engineering, and Channel Sales teams in diverse markets and cultures.
- A collaborative, fast-paced environment that values innovation, excellence, and continuous learning.
- Competitive compensation, performance-based incentives, and a comprehensive benefits package.
- Excellent opportunities for professional development, skill-building, and career growth within a global organization
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