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Customer Success Manager
Backops Ai
San FranciscoHybrid1d ago
- Employment
- Full-time
About the role
- Own the end-to-end relationship with a portfolio of customers, from onboarding through renewal and expansion.
- Run regular strategic check-ins to track performance, surface insights, and align on priorities.
- Develop a deep understanding of each customer's business goals and workflows to deliver proactive, high-value recommendations.
- Translate customer feedback and pain points into clear product requests, partnering with internal teams to drive solutions.
- Identify and develop expansion opportunities, collaborating with sales leadership to grow accounts.
- Keep stakeholders — both customer-side and internal — aligned, informed, and moving forward.
- Serve as the internal voice of your customers, driving urgency and visibility around what matters most to them.
- 5+ years in a customer-facing role (Customer Success Manager, Account Manager, or similar).
- Proven track record of building trusted, long-term relationships with business stakeholders.
- Strong communicator — able to distill complexity into clear, actionable insights for any audience.
- Sharp organizational skills with a relentless focus on follow-through; nothing falls through the cracks on your watch.
- Commercially minded — you think about retention, growth, and value delivered in equal measure.
- Comfortable working cross-functionally with product and engineering teams, even if you're not technical yourself.
- Startup DNA: adaptable, curious, and energized by owning outcomes in a fast-moving environment.
- Experience in logistics, supply chain, or operations-heavy industries.
- Background in SaaS or data-driven products.
- Familiarity with process improvement, workflow automation, or systems integrations.
- Competitive salary and performance-based incentives
- 401(k) plan
- Comprehensive health, dental, and vision coverage
- Daily meals and snacks provided in-office
- Hybrid schedule
- FTO
- Regular team bonding events, offsites, and learning opportunities
Perks & benefits
- 401k
- Vision Insurance
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