Customer Success Manager

WorldwideRemote2w ago

About the role

Customer Success Manager   Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted by top Fortune 500 firms and SMBs worldwide, Decisions empowers diverse industries around the globe to streamline and improve their processes, enhancing efficiency and yielding results, regardless of technical expertise. This no-code automation platform seamlessly integrates AI tools, rules engines, and workflow management, enabling the transformation of customer experiences, modernization of legacy systems, and the achievement of automation goals three times faster than traditional software development.  The Customer Success Manager is responsible for proactively and prescriptively driving customer post sale activities to ensure customers receive maximum value from their purchases. This role acts as an advocate and consultant, leveraging  account and industry knowledge  to drive growth. The Customer Success Manager orchestrates an organization’s capability to deliver an appropriate and integrated customer experience and executes programs to drive adoption and positive business outcomes, ensuring retention, expansion, and customer loyalty. The Customer Success Manager is responsible for proactively and prescriptively driving customer post sale activities to ensure customers receive maximum value from their purchases. This role acts as an advocate and consultant, leveraging  account and industry knowledge  to drive growth. The Customer Success Manager orchestrates an organization’s capability to deliver an appropriate and integrated customer experience and executes programs to drive adoption and positive business outcomes, ensuring retention, expansion, and customer loyalty.   Roles/Responsibilities:  <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="1" data-aria-level="1">Proactively build strategic relationships with decision-makers, influencers, and key stakeholders and identify new opportunities where the solution will add value. <span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":0,"335572075":0,"335572076":0,"335572077":0,"335572079":0,"335572080":0,"335572081":0,"335572083":0,"335572084":0,"335572085":0,"335572087":0,"335572088":0,"335572089":0,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="2" data-aria-level="1">Engage with customer on Quarterly Business Reviews<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="3" data-aria-level="1">Drive product adoption and success<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="4" data-aria-level="1">Consistently deliver on economic and customer centric performance measures </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="5" data-aria-level="1">Understand a customer’s overall use of the organization’s products, services, education, and support services<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="6" data-aria-level="1">Capture a customer’s business priorities, overall technology landscape, and organization to drive positive business outcomes through joint customer success plans<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="7" data-aria-level="1">Attentively monitor customer health and manage potential risks before they manifest <span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":0,"335572075":0,"335572076":0,"335572077":0,"335572079":0,"335572080":0,"335572081":0,"335572083":0,"335572084":0,"335572085":0,"335572087":0,"335572088":0,"335572089":0,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="8" data-aria-level="1">Act as an internal advocate between customers and business functions (e.g., customer support, professional services, education) to ensure the appropriate resources are engaged to address specific obstacles impeding product/service adoption<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":0,"335572075":0,"335572076":0,"335572077":0,"335572079":0,"335572080":0,"335572081":0,"335572083":0,"335572084":0,"335572085":0,"335572087":0,"335572088":0,"335572089":0,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="9" data-aria-level="1">Provide proactive onboarding support to ensure a positive customer experience and expedite time to first value with a new product or solution<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":0,"335572075":0,"335572076":0,"335572077":0,"335572079":0,"335572080":0,"335572081":0,"335572083":0,"335572084":0,"335572085":0,"335572087":0,"335572088":0,"335572089":0,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="10" data-aria-level="1">Identify customer case studies and recruit potential advocates to serve as references, and facilitate introductions to the appropriate program team<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":0,"335572075":0,"335572076":0,"335572077":0,"335572079":0,"335572080":0,"335572081":0,"335572083":0,"335572084":0,"335572085":0,"335572087":0,"335572088":0,"335572089":0,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="11" data-aria-level="1">Leverage customer health data to identify expansion opportunities, churn risks, and impacts on outcomes achievement and value realization<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":0,"335572075":0,"335572076":0,"335572077":0,"335572079":0,"335572080":0,"335572081":0,"335572083":0,"335572084":0,"335572085":0,"335572087":0,"335572088":0,"335572089":0,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="12" data-aria-level="1">Drive renewal readiness efforts and align account teams by documenting licensed technology; executive sponsors, champions, and/or retention group members; outcomes achievement; usage status; and adoption<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="13" data-aria-level="1">Forecast renewals, identify risk, and maintain a strong customer renewal rate in partnership with the account team<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":0,"335572075":0,"335572076":0,"335572077":0,"335572079":0,"335572080":0,"335572081":0,"335572083":0,"335572084":0,"335572085":0,"335572087":0,"335572088":0,"335572089":0,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="14" data-aria-level="1">Understand and document the adoption and relevance of all licensed products or services for assigned accounts through customer success platforms and/or sales account management software; ensure internal stakeholders are aware of any limitations to adoption or risks to renewal<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="15" data-aria-level="1">Coordinate adoption-enhancing activities to mitigate any identified risk<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="16" data-aria-level="1">Build and maintain strong working relationships with colleagues in sales, customer marketing, services, support, operations, product development, and product marketing to cultivate cooperation in customer activities<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":0,"335572075":0,"335572076":0,"335572077":0,"335572079":0,"335572080":0,"335572081":0,"335572083":0,"335572084":0,"335572085":0,"335572087":0,"335572088":0,"335572089":0,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> Success Metrics:  <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="17" data-aria-level="1">Customer retention rate<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="18" data-aria-level="1">Customer churn rate<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="19" data-aria-level="1">Predetermined expansion goals<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="20" data-aria-level="1">Development of customer advocates and/or references<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="21" data-aria-level="1">Multithreaded account profiles<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="22" data-aria-level="1">Customer value attainment<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="23" data-aria-level="1">Customer health<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> Education:  <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="24" data-aria-level="1">Bachelor’s degree or equivalent is required<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":0,"335572075":0,"335572076":0,"335572077":0,"335572079":0,"335572080":0,"335572081":0,"335572083":0,"335572084":0,"335572085":0,"335572087":0,"335572088":0,"335572089":0,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="25" data-aria-level="1">Master’s degree/MBA or equivalent is a plus<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> Background/Experience:  <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="26" data-aria-level="1">Three to five years of experience in customer success, account management, sales, service/support, or a related area in the same industry or a similar/adjacent industry<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="27" data-aria-level="1">Experience in managing a book of customer relationships with proven ability to drive alignment within customer environments at executive and functional levels<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="28" data-aria-level="1">Management and achievement of retention, growth, and profitability goals<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="29" data-aria-level="1">Experience in driving customers toward achievement of desired business outcomes<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="30" data-aria-level="1">Experience in building collaborative relationships internally across sales, marketing, product, and support to facilitate a seamless customer experience<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":0,"335572075":0,"335572076":0,"335572077":0,"335572079":0,"335572080":0,"335572081":0,"335572083":0,"335572084":0,"335572085":0,"335572087":0,"335572088":0,"335572089":0,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> Competencies:  Skills:  <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="31" data-aria-level="1">Ability to communicate effectively at all levels — including senior management and technical personnel<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="32" data-aria-level="1">Ability to work within a fast-paced and dynamic environment<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="33" data-aria-level="1">Ability to multitask and stay organized<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="34" data-aria-level="1">Proven time-management skills<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="35" data-aria-level="1">Proven customer-relationship skills<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="36" data-aria-level="1">Demonstrated strong communication, collaboration, and presentation skills<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":0,"335572075":0,"335572076":0,"335572077":0,"335572079":0,"335572080":0,"335572081":0,"335572083":0,"335572084":0,"335572085":0,"335572087":0,"335572088":0,"335572089":0,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="37" data-aria-level="1">Ability to be agile and manage change<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="38" data-aria-level="1">Demonstrated proficiency in Microsoft 365, relevant SFA systems, and customer success technologies<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":0,"335572075":0,"335572076":0,"335572077":0,"335572079":0,"335572080":0,"335572081":0,"335572083":0,"335572084":0,"335572085":0,"335572087":0,"335572088":0,"335572089":0,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="39" data-aria-level="1">Demonstrated consultative skills<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="40" data-aria-level="1">Strong analytical skills<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="41" data-aria-level="1">Ability to manage and coordinate escalations<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> Behaviors:  <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="42" data-aria-level="1">Collaborative<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="43" data-aria-level="1">Customer-centric orientation<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="44" data-aria-level="1">Cross-functional leader<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="45" data-aria-level="1">Strong decision-maker<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="46" data-aria-level="1">Desire to design and improve processes<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="47" data-aria-level="1">Data and insights driven<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="48" data-aria-level="1">Goal oriented<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="49" data-aria-level="1">Empathetic<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="50" data-aria-level="1">Clear communicator<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="51" data-aria-level="1">High level of intellectual curiosity<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":0,"335572075":0,"335572076":0,"335572077":0,"335572079":0,"335572080":0,"335572081":0,"335572083":0,"335572084":0,"335572085":0,"335572087":0,"335572088":0,"335572089":0,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="52" data-aria-level="1">Comfortable working under tight deadlines<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="53" data-aria-level="1">Able to solve problems and meet goals in creative ways — sometimes with limited resources<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="54" data-aria-level="1">Able to identify and leverage resources outside the direct reporting structure<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":0,"335572075":0,"335572076":0,"335572077":0,"335572079":0,"335572080":0,"335572081":0,"335572083":0,"335572084":0,"335572085":0,"335572087":0,"335572088":0,"335572089":0,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> Knowledge:  <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="55" data-aria-level="1">The organization, its product/solution offerings, and its value proposition<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="56" data-aria-level="1">Key industries and market segments<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="57" data-aria-level="1">Customer lifecycle methodology and key processes<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":0,"335572075":0,"335572076":0,"335572077":0,"335572079":0,"335572080":0,"335572081":0,"335572083":0,"335572084":0,"335572085":0,"335572087":0,"335572088":0,"335572089":0,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="58" data-aria-level="1">Customer account buying and retention roles and personas<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="59" data-aria-level="1">Customer success technologies, platforms, and tools<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul> <ul> <li data-leveltext="●" data-font="Noto Sans Symbols" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Noto Sans Symbols","469769242":[8226],"469777803":"left","469777804":"●"}" data-aria-posinset="60" data-aria-level="1">Customer success metrics<span data-ccp-props="{"134245417":true,"134245418":false,"134245529":false,"201341983":0,"335551550":1,"335551620":1,"335557856":4278190080,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </li> </ul>

Perks & benefits

Equity Compensation

755,000+ hidden jobs like this

Decisions and thousands of companies post here first — often days before LinkedIn or Indeed. Your first 5 applications are free; go Pro to apply without limits.

Everything Pro unlocks:

Unlimited applications — free stops at 5
Track every application in one place
Apply straight to the source, one click
Save & organize roles you love
Roles pulled from company boards before the big sites

Weekly

$9.99

$4.99/week

For an active search. Cancel anytime.

Get Weekly

Monthly

$24.99

$12.99/month

The smart pick. Save 35% vs weekly.

Get Monthly

Lifetime

$99

$49.99once

Pay once. Every future feature, forever.

Get Lifetime