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- Full-time
About the role
MOVE FORWARD WITH US
- Develop and champion the mission, vision and strategy of Customer Success and therein support the team to create and achieve key objectives, action plans, and timetables
- Identify, measure and monitor key performance indicators against strategic goals, trends and best practices
- Perform as a chief VOC officer, aligning customer expectation to internal business best practices
- Lead, coach and further develop Customer Success talent
- Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
- Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
- Requires 5+ years of related professional experience.
- Demands a Bachelor's degree in business or related fields.
- Requires managing the entire employee lifecycle and team performance.
- Demands advanced communication skills for internal and external groups.
COMPANY VALUES & BENEFITS
- Generous paid time off & holidays
- Paid parental leave & on-site motherhood rooms
- 401(k) with matching & service contributions
- Health, dental, vision, life insurance
- Short & long-term disability
- Fertility & adoption support
- Undergraduate & graduate tuition reimbursement
- Professional development assistance
- Health & wellness programs
Why Work at Franklin Electric?
Perks & benefits
- 401k
- Paid Time Off
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