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Customer Success Manager
Letter Ai
ChicagoHybrid1y ago
- Employment
- Full-time
About the role
- Own day-to-day customer relationships, serving as the primary point of contact and trusted partner for our clients
- Deliver a high-touch, highly responsive customer experience, with frequent touchpoints and fast turnaround on customer needs
- Onboard new customers and guide pilot customers through successful conversion and long-term adoption
- Proactively monitor customer health and engagement, quickly identifying risks and taking action to ensure retention and success
- Actively gather customer feedback and partner with the product team to continuously improve the customer experience
- Build deep relationships with customers by understanding their goals, challenges, and definition of success
- Collaborate closely with Sales and Marketing to support renewals, expansions, and upsell opportunities
- 3+ years of experience in customer success, account management, or a related field
- Proven track record of managing customer relationships and driving customer success
- Strong problem-solving skills and ability to think strategically about customer needs
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced startup environment and manage multiple priorities
- Experience with customer success tools and platforms is a plus
- Customer-obsessed: Make your customers unreasonably happy and everything else will fall into place
- Ambitious yet practical: Set big goals, but stay grounded with disciplined execution and ruthless prioritization
- Direct yet kind: Never hold back from speaking your mind, but do so in a way that is kind to your colleagues
- Driven yet humble: Push for excellence and deliver fast, but keep your humility
Perks & benefits
- Equity Compensation
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