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Customer Success Manager
Multiplierhq
WorldwideRemote2y ago
- Employment
- Contract
About the role
- Reactive support: managing the support inbox
- Proactive support: reaching out to customers to help them improve their Multiplier setup
- Handling calls: demos, onboarding, strategy, etc.
- Writing documentation to address common user challenges
- Recording video content like instructional videos and product demos
- Previous experience in a customer support/success role in a SaaS company.
- Native-level fluency in English
- Very comfortable on calls and video
- A scrappy mentality — you wear many hats and are willing to get your hands dirty.
- Technical curiosity or experience — interested in becoming an expert in a specialized product for technical teams.
- 100% remote work environment
- Flexible hours
- 4 weeks of paid vacation per year
- Team-first, sensible working environment
Perks & benefits
- Paid Time Off
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