Customer Success Manager

About Nuvo

About the Role

• Proven Product-Market Fit: We’ve achieved 4x annual revenue growth, with customers signing multi-year, six-figure contracts.
• Small, High-Impact Team: Enjoy high ownership, cross-functional collaboration, and significant career growth in a dynamic environment.
• Transformational Opportunity: Play a key role in revolutionizing the real economy of physical goods and driving tech adoption in high-potential, underserved industries.

• Lead all post-sales activities, from activation to adoption, renewal, and expansion.
• Ensure customers achieve maximum value from the Nuvo platform, driving success and satisfaction.
• Develop strategic roadmaps for product adoption and ongoing use, fostering customer loyalty and advocacy.
• Build trusted relationships with key stakeholders, including IT, engineering, and program owners, to drive engagement and usage.
• Identify opportunities to expand Nuvo’s footprint and deepen customer engagement.
• Collaborate with the Sales team to advance renewals and expansion opportunities.
• Proactively manage account risks and develop mitigation plans to ensure customer retention.
• Analyze your customer portfolio to prioritize risks and opportunities for maximum impact.
• Coordinate solutions across engineering, marketing, product, and support teams.

• A passion for delivering exceptional customer experiences, with a focus on satisfaction and retention.
• Ability to understand clients’ business goals, anticipate needs, and identify innovative solutions.
• Proven skills in building and nurturing profitable customer relationships.
• A proactive mindset, constantly seeking to drive internal improvements and growth.
• Strong technical aptitude, with a desire to understand complex systems and tools.
• Calm and effective under pressure, with a positive approach to resolving challenges.
• Team-oriented, with high integrity, adaptability, and a commitment to supporting colleagues.
• Proven experience in optimizing enterprise customer accounts and advocating for your product.
• Resourcefulness in finding solutions, even when answers aren’t immediately available.

• 3+ years of experience in customer success or account management.
• Proven success in turning detractors into advocates and managing customers across multiple geographies.
• Strong track record of driving results for customers and the company.
• Excellent communication skills, especially in high-pressure situations.
• Ability to navigate complex organizations to accelerate adoption, foster collaboration, and promote growth.
• Self-motivated, empathetic, and focused on continuously improving customer relationships.

Benefits

• Competitive base salary, performance-based bonus, and generous equity
• Generous medical, dental, and vision benefits
• 401K plan enrollment
• Flexible time-off policy
• Catered lunch every day
• Paid parental leave