Customer Success Manager

<div class="content-intro"><p><strong>About Payoneer</strong></p> <p>Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.</p> <p>By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.</p></div><p data-start="109" data-end="168"><span style="font-size: 12pt;"><strong data-start="109" data-end="130">Location: Kyiv, Ukraine</strong></span><br data-start="130" data-end="133"><span style="font-size: 12pt;"><strong data-start="133" data-end="152">Remote / Hybrid</strong></span><br data-start="152" data-end="155"><span style="font-size: 12pt;"><strong data-start="155" data-end="168">Full-time</strong></span></p> <p data-start="170" data-end="176">&nbsp;</p> <h2 data-section-id="1gchzb1" data-start="178" data-end="193"><span style="font-size: 12pt;">Role Summary</span></h2> <p data-start="195" data-end="567"><span style="font-size: 12pt;">We’re looking for a highly talented <strong data-start="231" data-end="259">Customer Success Manager</strong> to join our growing team in a strategic and commercial role focused on customer retention and revenue growth. You will manage a portfolio of high-potential customers, build strong executive relationships, and identify opportunities for expansion through long-term account planning and exceptional execution.</span></p> <p data-start="569" data-end="782"><span style="font-size: 12pt;">This role is ideal for someone with a strong background in Customer Success, Account Management, or B2B Sales who combines commercial acumen with a customer-centric mindset and thrives in a fast-paced environment.</span></p> <p data-start="784" data-end="790">&nbsp;</p> <h2 data-section-id="1wajri6" data-start="792" data-end="809"><span style="font-size: 12pt;">What You’ll Do</span></h2> <ul data-start="811" data-end="1805"> <li style="font-size: 12pt;" data-section-id="jv4trq" data-start="811" data-end="911"><span style="font-size: 12pt;">Own a portfolio of strategic customers and drive retention, renewals, and expansion opportunities.</span></li> <li style="font-size: 12pt;" data-section-id="10p3bx1" data-start="912" data-end="999"><span style="font-size: 12pt;">Lead commercial conversations, including upsell, cross-sell, and renewal discussions.</span></li> <li style="font-size: 12pt;" data-section-id="15dv4y3" data-start="1000" data-end="1090"><span style="font-size: 12pt;">Build and maintain strong relationships with C-level executives and senior stakeholders.</span></li> <li style="font-size: 12pt;" data-section-id="1kdtggy" data-start="1091" data-end="1182"><span style="font-size: 12pt;">Develop and execute quarterly and annual account growth plans to maximize customer value.</span></li> <li style="font-size: 12pt;" data-section-id="wxbq3h" data-start="1183" data-end="1325"><span style="font-size: 12pt;">Deliver executive-level Quarterly Business Reviews (QBRs) and customer presentations with clear business impact and compelling storytelling.</span></li> <li style="font-size: 12pt;" data-section-id="55btbx" data-start="1326" data-end="1465"><span style="font-size: 12pt;">Partner cross-functionally with internal teams to resolve challenges, drive customer outcomes, and ensure a seamless customer experience.</span></li> <li style="font-size: 12pt;" data-section-id="10sr0wo" data-start="1466" data-end="1595"><span style="font-size: 12pt;">Track customer health, opportunities, and pipeline activity within CRM systems, maintaining accurate reporting and forecasting.</span></li> <li style="font-size: 12pt;" data-section-id="twomqt" data-start="1596" data-end="1700"><span style="font-size: 12pt;">Create customer success stories, case studies, and advocacy opportunities to showcase business impact.</span></li> <li style="font-size: 12pt;" data-section-id="gn47zd" data-start="1701" data-end="1805"><span style="font-size: 12pt;">Identify strategic growth opportunities within existing accounts and drive long-term customer success.</span></li> </ul> <p data-start="1807" data-end="1813">&nbsp;</p> <h2 data-section-id="1fo6p0g" data-start="1815" data-end="1829"><span style="font-size: 12pt;">Who You Are</span></h2> <ul data-start="1831" data-end="2673"> <li style="font-size: 12pt;" data-section-id="6tk0bn" data-start="1831" data-end="1922"><span style="font-size: 12pt;">Bachelor’s degree, preferably in Business, Marketing, Communications, or a related field.</span></li> <li style="font-size: 12pt;" data-section-id="16vxpwn" data-start="1923" data-end="2012"><span style="font-size: 12pt;"><strong data-start="1925" data-end="1951">3+ years of experience</strong> in Customer Success, Account Management, or B2B Sales roles.</span></li> <li style="font-size: 12pt;" data-section-id="j063te" data-start="2013" data-end="2128"><span style="font-size: 12pt;">Strong commercial mindset with proven experience driving revenue growth through customer retention and expansion.</span></li> <li style="font-size: 12pt;" data-section-id="1gmo6ac" data-start="2129" data-end="2211"><span style="font-size: 12pt;">Excellent negotiation, relationship-building, and stakeholder management skills.</span></li> <li style="font-size: 12pt;" data-section-id="fh3vol" data-start="2212" data-end="2313"><span style="font-size: 12pt;">Confident presenter with experience leading executive meetings and engaging senior decision-makers.</span></li> <li style="font-size: 12pt;" data-section-id="qmq00r" data-start="2314" data-end="2437"><span style="font-size: 12pt;">Strong organizational and planning abilities, with the capacity to manage multiple priorities and perform under pressure.</span></li> <li style="font-size: 12pt;" data-section-id="13b4fqw" data-start="2438" data-end="2524"><span style="font-size: 12pt;">Customer-focused and proactive, with a strong sense of ownership and accountability.</span></li> <li style="font-size: 12pt;" data-section-id="1i3jpfp" data-start="2525" data-end="2617"><span style="font-size: 12pt;">Analytical thinker with the ability to translate customer insights into strategic actions.</span></li> <li style="font-size: 12pt;" data-section-id="lg5duv" data-start="2618" data-end="2673"><span style="font-size: 12pt;">Experience using Salesforce or similar CRM platforms.</span></li> </ul> <p data-start="2675" data-end="2681">&nbsp;</p> <h2 data-section-id="1a9n6ci" data-start="2683" data-end="2710"><span style="font-size: 12pt;">Preferred Qualifications</span></h2> <ul data-start="2712" data-end="2916"> <li style="font-size: 12pt;" data-section-id="fogefs" data-start="2712" data-end="2778"><span style="font-size: 12pt;">Experience in Enterprise Sales or Enterprise Account Management.</span></li> <li style="font-size: 12pt;" data-section-id="n9hmjq" data-start="2779" data-end="2835"><span style="font-size: 12pt;">Background in Fintech, Payments, or SaaS environments.</span></li> <li style="font-size: 12pt;" data-section-id="1o7nzpn" data-start="2836" data-end="2916"><span style="font-size: 12pt;">Familiarity with customer lifecycle management and strategic account planning.</span></li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <p><span style="font-size: 8pt;">#LI-FD1</span></p> <p data-start="2918" data-end="2924">&nbsp;</p><div class="content-conclusion"><p><strong><span data-contrast="auto">The Payoneer Ways of Working</span></strong><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:0}">&nbsp;</span></p> <p style="line-height: 1;"><strong><span data-contrast="auto">Act as our customer’s partner on the inside</span></strong><span data-ccp-props="{&quot;335559739&quot;:0}"> <br></span><em><span data-contrast="auto">Learning what they need and creating what will help them go further.</span></em><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></p> <p><strong><span data-contrast="auto">Do it. Own it.</span></strong><span data-ccp-props="{&quot;335559739&quot;:0}"> <br></span><em><span data-contrast="auto">Being fearlessly accountable in everything we do.</span></em><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></p> <p><span data-ccp-props="{&quot;335559739&quot;:0}"><strong><span data-contrast="auto">Continuously improve</span></strong> <br><em><span data-contrast="auto">Always striving for a higher standard than our last.</span></em>&nbsp;</span></p> <p><strong><span data-contrast="auto">Build each other up</span></strong><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;<br></span><em><span data-contrast="auto">Helping each other grow, as professionals and people.</span></em><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></p> <p style="line-height: 1;"><span data-contrast="auto"><span data-teams="true">If this sounds like a business, a community, and a mission you want to be part of, apply today.</span></span></p> <p><em>We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.</em></p></div>