Customer Success Manager

project44

Chicago6d ago

About the role

<div class="content-intro">     </div> Why project44? At project44, we believe in better. We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world. With our Decision Intelligence Platform, Movement, we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward. Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose. AI at project44 We expect every project44 team member, regardless of role or function, to actively leverage AI in their day-to-day work. Whether you're building product, serving customers, managing people, or running operations, AI is a tool you're expected to use with intent, curiosity, and judgment. We don't expect everyone to be a data scientist. We do expect everyone to be an intelligent user of AI: able to identify where it adds value, direct it effectively, evaluate outputs critically, and govern it responsibly. We invest in our team's AI fluency because we believe it's a competitive advantage for every person at project44, not just our engineers. If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk. In-office Commitment: Our office is where ideas spark, connections thrive, and innovation comes alive. We are looking for candidates who are enthusiastic and committed to joining our team on-site, in our beautiful headquarters four days a week. Together, we’re building something extraordinarily learn, grow, and thrive in our fast-paced, transformative environment. Key Accountabilities  <ul> <li>The Customer Success Manager (Sr. Manager/Principal) will serve as the primary interface between project44 and a designated portfolio of accounts </li> <li>Your core responsibility is to ensure our customers receive value through adoption of our products and services </li> <li>You will succeed in the role by executing the following activities, but not limited to...  <ul> <li>Execute regular touchpoints with daily users and senior leadership aimed at monitoring and delivering value-driven initiatives </li> <li>Proactive management of customer health metrics and overcoming engagement obstacles as they emerge </li> <li>Intimate understanding of our customer’s strategic business priorities to ensure continued and expanding partnership </li> <li>Maintain a deep familiarity of project44’s offering, resources and product development </li> </ul> </li> <li>You will be responsible for delivering business outcomes related to the growth and retention of your assigned portfolio </li> <li>Closely monitor contract renewal forecasts and collaborate cross functionally with your sales counterparts to ensure timely and full renewal </li> <li>Uncover, develop, and maintain account expansion opportunities </li> <li>This position will be evaluated on the achievement of critical business outcomes of your portfolio, not limited to...  <ul> <li>Contract renewal </li> <li>User adoption and value realization performance </li> <li>Portfolio growth </li> </ul> </li> <li>You will coordinate, prepare and deliver best-in-class Executive Business Reviews on a regular basis while engaging a broad cross-functional team </li> <li>Develop detailed, accurate annual forecasts for portfolio revenue  </li> <li>Establish relationships with leadership across sales, services, product, channel, and support leadership to ensure cross-functional alignment at scale </li> <li>Deliver against Key Performance Indicators (KPI) as aligned to V2MOM and Executive Charter </li> <li>Partner with Sales Executive and Leadership to ensure process, reporting and execution align to meet customer’s needs </li> <li>Support a culture that encourages and motivates members to achieve their maximum  </li> <li>Build strong operational rigor around goal setting, measurement, and accountability </li> </ul> Requirements  <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1">7+ years of progressive customer facing experience </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1">History of demonstrated comfort engaging a wide spectrum of customer personas from daily users to C-suite </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1">Possess a business acumen capable of delivering independent business challenge diagnosis, success planning and cross-functional mobilization </li> <li>Embodiment of a growth mindset in all aspects of your daily performance </li> <li>Executive-ready communication skills in a variety of mediums (virtual/in-person) and the ability to handle interactive customer-facing engagements aimed at conveying value in the present and future state </li> <li>High degree of intellectual curiosity and inquisitive nature – you are a critical thinker who is always looking for a way to make things work better </li> <li>Strong project management skills - you keep all the moving pieces organized and on time </li> <li>A deep passion for peer leadership and delivering results with a cross-functional team </li> <li>Ability to understand complex business goals and deliver creatively impactful solutions </li> <li>Prior experience supporting Fortune 500 customer relationships/accounts </li> </ul> Preferred Skills  <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1">10+ years in performance consulting, supply chain SaaS, or senior level customer success experience with a complex SaaS/technology solution </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1">Experience making data driven decisions and ability to pivot as priorities change </li> <li>High degree of competency and comfort in ambiguous and autonomous work environments </li> <li>Familiarity with various tools such as Microsoft office suite, Salesforce, Tableau </li> <li>4-year degree required; advanced degree preferred </li> </ul> Diversity & Inclusion We're designing the future of how the world moves and is connected through trade and global supply chains. We can only deliver a truly world-class product and experience if our teams are as diverse and unique communities we are building for. So it's up to us to create a company where anyone can bring their authentic self to work everyday. We're constantly working to improve, and we accept our responsibility to elevate the voices left in the margins. It's on every one of us. Our focus on inclusion manifests in the way we hire, the customers we serve, and the regions we prioritize. We're building a company that every one of us at project44 is proud to work for: a company that celebrates you for being you. We pride ourselves on celebrating everyone — project44 is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application! For any needed accommodations during the hiring process, please email recruiting@project44.com. Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.    <div class="content-conclusion">   </div>

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