Senior Customer Success Manager

<p>Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team.</p> <p>At Shipfusion we pride ourselves on our commitment to entrepreneurship and innovation. We are always looking for individuals who share these values, and who are looking to further their careers in a unique and rapidly growing organization!&nbsp;</p> <p>&nbsp;</p> <p><strong>The Opportunity:</strong></p> <p>We are looking for a highly motivated Customer Success Manager to join our Customer Success team! Reporting to the VP of Client Success you will be a key part of managing the success of Shipfusion’s clients.&nbsp;</p> <p>In this role you will…</p> <ul> <li>Provide Shipfusion onboarding and continued education/training throughout lifecycle</li> <li>Assist with initial Shopify integrations within the onboarding process</li> <li>Work directly with our Support and Warehouse teams to ensure deliverables are being achieved</li> <li>Work alongside the sales team to provide product demonstrations to prospective clients</li> <li>Help strategize with customers on how to optimize the Shipfusion portal</li> <li>Handle incoming chat, support tickets and email interaction with Shipfusion’s clients</li> </ul> <ul> <li>Managing customer projects through our proprietary customer portal</li> </ul> <ul> <li>Be able to succeed in a high pressure, young and entrepreneurial environment.&nbsp;</li> <li>Ensure the integrity and continued operation of the food safety system (SQF Program)&nbsp; in the event of organizational or personnel changes within the company or associated facilities.</li> <li>Support the Customer Success Account Managers and wider Customer Success team on escalated issues</li> </ul> <p>&nbsp;</p> <p><strong>What You’ll Bring to the Team (Required Skills):</strong></p> <ul> <li>5+ years of account management, or project management experience</li> <li>Excellent technology skills including advance usage of microsoft excel</li> <li>Have the ability to handle large logistical projects</li> <li>Strong communication and client management skills</li> <li>Strong knowledge of technology and facility in adopting and teaching new technical workflows&nbsp;</li> <li>Desire to work in a fast-paced, tech-oriented, startup culture</li> </ul> <p>&nbsp;</p> <p><strong>Attractive Salary and Lucrative Compensation Plan:</strong>&nbsp;Earn what you deserve with our competitive and rewarding salary package.</p> <p><strong>Comprehensive Health and Dental Coverage:</strong>&nbsp;Enjoy peace of mind with health and dental benefits for you and your loved ones, starting from day one.</p> <p><strong>Generous Vacation Time:</strong>&nbsp;Recharge and explore with 15 days of paid vacation and 5 paid wellness days.</p> <p><strong>Vibrant Company Social Events:</strong>&nbsp;Connect and celebrate with exciting social events that bring our team together.</p> <p><strong>Exclusive Employee Discounts:</strong>&nbsp;Enjoy special savings with our employee discount program on your favorite products.</p> <p><strong>Employee Assistance Program (EAP):</strong>&nbsp;Access to comprehensive support services that promote employee well-being and work-life balance.</p> <p><strong>Calm App Subscription:</strong>&nbsp;Receive 100% coverage for the Calm app, providing you with resources for meditation, sleep improvement, and stress management.</p> <p><strong>Positive Company Culture:</strong>&nbsp;Join a workplace known for its supportive, inclusive, and dynamic culture.</p> <p><strong>High Employee Retention Rates:</strong>&nbsp;Be part of a company where employees are valued and tend to stay, reflecting our commitment to employee satisfaction and growth.</p><div class="content-pay-transparency"><div class="pay-input"><div class="title">Compensation Range</div><div class="pay-range"><span>$80,000</span><span class="divider">&mdash;</span><span>$95,000 USD</span></div></div></div>