About Us  

Who We're Looking For

Key Responsibilities

Skills and Competencies

• Exceptional interpersonal and relationship-building skills with a passion for customer transformation
• Strategic thinking with attention to detail and ability to act with urgency
• Ability to manage multiple accounts and priorities simultaneously while maintaining quality
• Collaborative mindset with strong cross-functional communication
• Results-oriented with a customer-first approach and commitment to continuous learning
• Adaptability and resilience in a fast-paced, AI-driven environment
• Comfort with leveraging AI tools and data-driven insights to enhance customer success

Required Qualifications

• Bachelor's degree in Business, Marketing, Communications, or related field, or equivalent experience
• 3-5+ years of experience in customer success, account management, or client-facing roles
• Excellent communication and presentation skills, both written and verbal
• Strong analytical and problem-solving abilities
• Experience with CRM platforms and customer success tools
• Proven track record of meeting retention and growth targets

Preferred Qualifications

• Experience in SaaS or technology industry
• Experience in growth-stage start-ups
• Project management certification or experience
• Previous consultative selling or solution selling experience
• Familiarity with data analysis tools and customer health scoring methodologies

• 💰 Competitive Salary + Meaningful Equity
• 💹 401(k)
• ⚕️ Health, Dental, Vision, and Life Insurance
• 🏝 Flexible Time Off + Holidays
• 🧑‍💻 High-autonomy work environment, every Tuesday is a Remote Work Day
• 🥗 DoorDash subsidies for breakfast and dinner; Daily lunch options
• 🧋 Boba Wednesdays
• 🚃 Monthly commuter subsidies and pre-tax parking contribution
• 🚀 Team gatherings and offsites

E-Verify Participation Notice  

Equal Employment Opportunity (EEO) Statement