Customer Success Manager

<div class="content-intro"><p><span style="font-weight: 400;">At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.</span></p></div><p>As a Customer Success Manager you are the first person our customers meet when they join Compass and will be their account manager from that day forward.&nbsp; You will support our customers with everything including but not limited to understanding Compass, training on our tools, programs, assisting with marketing requests and more.&nbsp; You are passionate about your customers and delivering a world class experience.</p> <p><strong>Please note: this role is 100% in office in Palm Beach, FL (150 Worth Avenue).</strong></p> <p>At Compass You Will:</p> <ul> <li> <p>Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings</p> </li> <li> <p>Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions</p> </li> <li> <p>Provide essential marketing support by answering questions, creating listing presentations, postcards, and other collateral, and being the liaison to marketing specialists for more complex support requests</p> </li> <li> <p>Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass</p> </li> <li> <p>Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&amp;A activity</p> </li> <li> <p>Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent</p> </li> <li> <p>Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations</p> </li> <li> <p>Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change</p> </li> </ul> <p>Job Skills &amp; Requirements:</p> <ul> <li> <p>2-3 Years of experience in customer service, office management, hospitality, or operations</p> </li> <li> <p>Previous experience in real estate a plus</p> </li> <li> <p>Previous experience with live or remote training a plus</p> </li> <li> <p>Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus</p> </li> <li> <p>Passion for supporting and serving agents trying to grow their businesses</p> </li> <li> <p>The ability to establish credibility with key agent decision-makers and influencers</p> </li> <li> <p>Great listening skills, connect well with others, and empathetic of the customer’s pain points</p> </li> <li> <p>A passion for creating community within a space; you encourage in-office interaction, bonding and engagement</p> </li> <li> <p>Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly</p> </li> <li> <p>Skilled communicator with great interpersonal skills, ability to build and manage relationships</p> </li> <li> <p>Meticulous attention to detail, highly organized</p> </li> <li> <p>Strong creative writing skills and eye for design</p> </li> <li> <p>Ability to work in the office during standard operating hours</p> </li> <li> <p>Ability to lift up to 25 lbs</p> </li> </ul><div class="content-conclusion"><div> <p><strong>Perks that You Need to Know About:</strong></p> <p><span style="font-weight: 400;">Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.</span></p> </div> <div>&nbsp;</div> <div><strong>Do your best work, be your authentic self.</strong></div> <div>At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive.&nbsp; Our collaborative, energetic culture is grounded in our<span style="font-family: arial, sans-serif;"> Compass Entrepreneurship Principles</span>&nbsp;and our commitment to <a href="https://www.compass.com/diversity-inclusion/" target="_blank">diversity, equity, inclusion,</a> growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.</div> <p><a href="https://www.compass.com/ucfe-assets/consumer-footer/5/YCPR-Jan-2019.pdf" target="_blank">Notice for California Applicants</a></p> <p><a href="https://www.compass.com/ucfe-assets/consumer-footer/5/Background%20Check%20LA%20County.pdf" target="_blank">Los Angeles County Fair Chance Notice</a></p></div>