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About the role
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<p><strong>Location:<span class="Apple-converted-space"> </span></strong>Amsterdam, Hybrid<strong><br></strong></p>
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<p><strong>Internship Length:</strong><span class="Apple-converted-space"> </span>Six months, 40 hours per week<span class="Apple-converted-space"> </span></p>
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<p><strong><span data-contrast="none">Are you passionate about helping others succeed and eager to learn in a fast-paced, innovative environment?</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="none">At Workwize, we’re looking for a </span><strong><span data-contrast="none">Customer Success Manager Intern</span></strong><span data-contrast="none"> who is excited to dive into the world of customer success and support our clients in their journey. In this role, you’ll develop your skills by working closely with our Onboarding & CSM Teams, gaining hands-on experience in client engagement, data analysis, and day-to-day operations. If you're driven by curiosity, proactive in your approach, and ready to learn how to make an impact, this opportunity is perfect for you!</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":240,"335559739":240}"> </span></p>
<p><span data-ccp-props="{"335551550":1,"335551620":1}"> </span></p>
<p><strong><span data-contrast="none">At Workwize, we’re revolutionizing how businesses support their global teams.</span></strong><span data-contrast="none"> </span> <br><span data-contrast="none">The rise of a global workforce has enabled companies to access a broader talent pool but has also brought logistical challenges, such as local vendor availability, timely laptop delivery, equipment management, and local retrieval and storage. </span> <br><span data-contrast="none">Workwize’s SaaS platform, integrated with suppliers and warehouses worldwide, simplifies and automates the deployment, management, and retrieval of IT hardware for distributed teams. Currently, Workwize facilitates fast, local deliveries in 100+ countries, supporting the IT lifecycle for over 30,000 users and managing 100,000+ devices globally. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":240,"335559739":240}"> </span></p>
<p><span data-ccp-props="{"335551550":1,"335551620":1}"> </span></p>
<p><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":240,"335559739":240}"> </span></p>
<p><strong><span data-contrast="none">What you will learn:</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":240,"335559739":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="none">Customer Success best practices</span></strong><span data-contrast="none">: Learn how CSMs drive customer satisfaction, growth, and retention.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><strong><span data-contrast="none">Data & Analytics</span></strong><span data-contrast="none">: Dive deep into customer data to help the CSM team identify trends and opportunities for improvement.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><strong><span data-contrast="none">Cross-functional collaboration</span></strong><span data-contrast="none">: Work alongside our operational teams to ensure seamless customer experiences.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><strong><span data-contrast="none">Strategic engagement</span></strong><span data-contrast="none">: Gain insight into how CSMs engage with clients to ensure success, using real-time feedback and hands-on client interactions.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><span data-ccp-props="{"335551550":1,"335551620":1}"> </span></p>
<p><strong><span data-contrast="none">Key Responsibilities</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":240,"335559739":240}"> </span></p>
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<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Assist CSMs with </span><strong><span data-contrast="none">operational tasks</span></strong><span data-contrast="none"> such as submitting onboarding tickets, setting up basic accounts, and monitoring high-risk client orders.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Support CSMs by </span><strong><span data-contrast="none">exporting and analyzing data</span></strong><span data-contrast="none"> from client accounts to help troubleshoot issues and answer product-related questions.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><strong><span data-contrast="none">Monitor customer usage patterns</span></strong><span data-contrast="none"> and provide feedback to the CSM team to enhance customer satisfaction and retention strategies.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Help prepare </span><strong><span data-contrast="none">Business Review data, Success Plan data</span></strong><span data-contrast="none">, and other ad-hoc reports as needed.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":0,"335559739":0}"> </span></li>
</ul>
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<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">Collaborate with various teams across the organization to ensure client needs are met quickly and effectively.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":0,"335559739":0}"> </span></li>
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<p><span data-ccp-props="{"335551550":1,"335551620":1}"> </span></p>
<p><strong><span data-contrast="none">Skills & Qualifications</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":240,"335559739":240}"> </span></p>
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<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Currently pursuing a degree in </span><strong><span data-contrast="none">Business, Marketing, IT, Data Analyst, Project Manager or a related field</span></strong><span data-contrast="none"> (or have a strong interest in these areas).</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Good </span><strong><span data-contrast="none">communication and interpersonal skills</span></strong><span data-contrast="none">, with a willingness to learn and grow.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">An interest in </span><strong><span data-contrast="none">SaaS</span></strong><span data-contrast="none"> or customer success is a plus, but not required—you’ll learn a lot on the job!</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">A basic understanding of </span><strong><span data-contrast="none">data and analytics</span></strong><span data-contrast="none"> is helpful, but not essential. We’ll teach you the ropes.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">A </span><strong><span data-contrast="none">problem-solving mindset</span></strong><span data-contrast="none"> with a positive, customer-first attitude.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":0,"335559739":0}"> </span></li>
</ul>
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<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="none">Ability to </span><strong><span data-contrast="none">work well in a team</span></strong><span data-contrast="none"> and independently when needed.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p> </p>
<p><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559685":0,"335559738":0,"335559739":0}"> </span></p>
<p><strong><span data-contrast="none">Benefits:</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":240,"335559739":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Be part of a fast-paced </span><span data-contrast="none">Customer Success</span><span data-contrast="none"> team, gaining valuable hands-on experience in the field.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Immerse yourself in a<strong> </strong></span><span data-contrast="none">startup culture</span><span data-contrast="none"> with a flat structure where your ideas and contributions are truly valued.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">A fantastic opportunity to work with </span><span data-contrast="none">data</span><span data-contrast="none"> and develop skills in data analysis and reporting, directly impacting customer satisfaction.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Collaborate with </span><span data-contrast="none">cross-functional teams</span><span data-contrast="none"> on real-world projects that make a tangible difference for our clients.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":0,"335559739":0}"> </span></li>
</ul>
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<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">Potential to join the Workwize team</span><span data-contrast="none"> after a successful internship evaluation.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="none">Receive </span><span data-contrast="none">mentorship</span><span data-contrast="none"> from experienced Customer Success Managers, equipping you with the skills and knowledge to excel in your future career.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><span data-ccp-props="{"335551550":1,"335551620":1}"> </span></p>
<p><strong><span data-contrast="none">What Workwize Offers:</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":240,"335559739":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">A vibrant, entrepreneurial work environment that encourages </span><span data-contrast="none">innovation</span><span data-contrast="none"> and </span><span data-contrast="none">growth</span><span data-contrast="none">.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">A monthly internship </span><span data-contrast="none">compensation</span><span data-contrast="none"> of €500 /monthly</span></li>
</ul>
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<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Weekly<strong> </strong></span><span data-contrast="none">team lunches</span><span data-contrast="none"> and fun </span><span data-contrast="none">monthly surprise events</span><span data-contrast="none"> to boost team spirit and camaraderie.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Flexibility to work in a </span><span data-contrast="none">hybrid environment</span><span data-contrast="none">, balancing office and remote work settings.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">The </span><span data-contrast="none">best work setup</span><span data-contrast="none"> with all the necessary tools and equipment provided to ensure your success.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":0,"335559739":0}"> </span></li>
</ul>
</div>
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