Senior Customer Success Manager, Enterprise

<p><span style="font-size: 12pt;"><strong>Dealpath is looking for a self-motivated Senior Customer Success Manager to join our growing team in New York City!</strong></span></p> <p><span style="font-size: 12pt;">As a Senior Customer Success Manager you will play a critical role in ensuring our customers adopt and utilize Dealpath to its utmost capabilities.</span></p> <p><span style="font-size: 12pt;"><strong>What you’ll do:</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ensure the retention, growth, and satisfaction of a portfolio of customer accounts</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Work with the Implementation Manager during implementation to understand customer’s success criteria and system configuration</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Partner with customers to build out a customer journey to help them reach their business goals</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Build post-implementation programs for enterprise and strategic accounts to ensure strong adoption plans for current customer employees and their new hires</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Produce and deliver web-based and in-person training sessions and strategic reviews for customers</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Field phone and email-based support inquiries from customers</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Work cross-functionally with Dealpath’s Sales, Marketing, Product, and Leadership teams to relay customer feedback, develop case studies, and resolve product escalations</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Be an advocate and leader for innovating Customer Success processes and how we support large teams at scale</span></li> </ul> <h3><span style="font-size: 12pt;"><strong>Required Qualifications</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">A curious and self-motivated team player, ready to embrace a fast paced, high-growth environment</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Product-focused; you enjoy and feel challenged mastering new software</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Always thinking of new ways to effectively serve customers and improve the Customer Success team’s internal processes</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues</span></li> </ul> <p><span style="font-size: 12pt;"><strong>The skill set:</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Bachelor’s degree or higher</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">4-7 years of customer success, account management, and/or commercial real estate experience</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong written and verbal communication skills, including comfort with presenting to senior executive audiences</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Empathy for customers and passion for helping them</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Demonstrated ability to manage ambiguity and apply problem-solving skills</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">High attention to detail and accuracy</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong knowledge and proficiency in Excel / Google Sheets</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience servicing commercial real estate firms, asset managers, private equity, private credit, or investment managers; commercial real estate background.&nbsp;</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Nice to haves:</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Commercial real estate background</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Familiarity with SQL, Salesforce, Asana, Gong, and AI tools</span></li> </ul> <p><span style="font-size: 12pt;"><strong>The Perks &amp; Culture:</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Medical, dental, and vision insurance.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Health Savings Account (HSA) &amp; Flexible Spending Account (FSA) options.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">401(k) retirement plan.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Paid Parental Leave.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Flexible Time Off (FTO) policy.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Commuter benefits program.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Monthly wellness reimbursement to support physical and mental well-being.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Hybrid Work Policy.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Base salary: $100,000–$120,000. Eligible for variable incentive compensation with a target incentive equal to 20% of OTE. OTE range: $125,000–$150,000.&nbsp;</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">This position is also eligible for Dealpath's equity plan.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills assessed in Dealpath's interview process. Your actual compensation will be confirmed in writing at the time of offer.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Dealpath's compensation ranges are determined by current market data, so compensation data posted on our job posts may change as new market data becomes available.</span></li> </ul> <p><span style="font-size: 12pt;"><strong>About Dealpath:</strong></span></p> <p><span style="font-size: 12pt;">Our mission is to empower real estate investment and capital markets with data and collaboration through purpose-built software. We believe that real estate is driven by people with information to shape the built world.</span></p> <p><span style="font-size: 12pt;">Today, Dealpath is the industry’s leading cloud-based deal management platform and is expanding rapidly. Recent highlights include: surpassing $10 Trillion of transactions supported on the platform with leading firms like Blackstone, AEW, Oxford, Nuveen, Bridge Investment Group, etc., recognized as the “Top Technology” at Global PropTech Awards, and expanding offices and teams in San Francisco and New York City. We’re engineering an industry-defining company to power the largest asset class in the world into the future.</span></p> <p><span style="font-size: 12pt;">Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital.</span></p> <p><span style="font-size: 12pt;">We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture - we’d love to meet you!</span></p>