Customer Success Manager | Mid-Market

About the Role

What You’ll Be Doing

• Own a Mid-Market book of business while driving renewals, expansion, and long-term customer retention.
• Build trusted relationships with scientific, operational, and procurement stakeholders, positioning BioRender as a strategic partner in research and scientific communication.
• Proactively identify renewal risks and growth opportunities, forecasting outcomes and partnering with Sales on expansion strategy where appropriate.
• Drive customer adoption and value realization by aligning BioRender’s platform to real scientific workflows and institutional needs.
• Surface and execute expansion opportunities through data-informed account planning and ongoing customer discovery.
• Support onboarding and training as needed, with a focus on accelerating time-to-value rather than reactive support.
• Collaborate cross-functionally with Sales, Product, Marketing, and Support to ensure customer needs are met and feedback is shared.

What You Bring to the Table

• 3–5+ years of experience in Customer Success, Account Management, or a similar client-facing role within a SaaS environment.
• Demonstrated success owning the full commercial lifecycle of customer relationships, including end-to-end renewals, contract and pricing negotiations, contract execution, and revenue growth through expansion and upsell opportunities.
• Strong ability to engage senior scientific and operational stakeholders and tailor value messaging to diverse audiences.
• Familiarity with Customer Success metrics such as retention, expansion, renewal forecasting, and pipeline contribution.
• Excellent communication, organization, and prioritization skills.
• BSc or Master’s degree in Life Sciences is a plus
• Willingness to travel as needed (up to 20%)

Why join us?

• We are mission-driven: we work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery. BioRender figures have appeared in more than 54,000 publications!
• BioRender is loved by millions: We have a world-class NPS and a community of loyal fans and users in 200+ countries!
• Our company is backed by top investors and accelerators like Y Combinator, and we are on a growth trajectory comparable to many top-performing SaaS companies
• We’re remote-first with team members across Canada and the U.S., offering you the flexibility to work from anywhere.