About the role
🎬 The Role
Our client is a category-defining startup building the operating system for institutional residential real estate investment. Having successfully launched and secured top-tier capital, they are now looking for a Customer Success Manager based in Paris to ensure their institutional partners achieve maximum ROI from the platform.
This is not a traditional "support" role. You will be a strategic partner to global funds and asset managers, overseeing the post-sales lifecycle. You will be responsible for onboarding sophisticated users, driving platform adoption, and identifying expansion opportunities within some of the largest investment portfolios in Europe.
👤 The Responsibilities
Lead Institutional Onboarding. Manage the transition from "Closed-Won" to fully operational, ensuring complex investment teams are successfully integrated into the platform.
Drive Strategic Adoption. Act as a consultant to our partners, helping them leverage data and automation to hit their deployment and asset management targets.
Own Retention & Expansion. Monitor account health, lead Quarterly Business Reviews (QBRs), and work closely with Sales to identify opportunities for upsells or territory expansion.
Be the Voice of the Customer. Synthesize feedback from sophisticated investors and translate it into actionable insights for our Product and Engineering teams.
Build the CS Playbook. As an early hire, you won't just follow a process—you will help design the workflows and success metrics that define the department as we scale.
🎓 The Skills & Competencies
3–5 years in Customer Success or Account Management. Ideally within B2B SaaS, FinTech, or a consultative professional services environment.
Analytical Fluency. You are comfortable with data, investment metrics, and reporting; you can tell a story through numbers.
Relationship Architect. Proven ability to manage senior stakeholders (VPs of Real Estate, Fund Managers) and build long-term trust.
Self-Sufficiency. You thrive in a fast-paced, "build-as-you-go" environment and take full ownership of your portfolio.
Bilingual Excellence. Native French and fluent English are mandatory. You must be able to conduct business reviews and technical training in both languages.
⭐ The Differentiators
Multilingual: Fluency in Spanish or German is a significant plus for our European expansion.
Domain Knowledge: Understanding of real estate investment lifecycles or institutional asset management.
Startup Experience: You have helped scale a CS function at a Seed or Series A company.
⏳ The Benefits
Real ownership. Direct responsibility for the success and retention of major institutional accounts.
Direct founder access. Collaborate with leadership to refine the platform’s value proposition.
High learning curve. Master the intersection of PropTech, asset management, and institutional capital.
Clear growth path. Opportunity to lead the CS or Account Management team as the London office grows.
Competitive compensation. Competitive base salary + performance-related bonuses.
✅ The Process
HR Screening → Hiring Manager Screening → Role Play Exercise → 2x Business Interviews → Culture Fit Interview → Offer
💼 The Employer
Our client is a technology-led investment platform. They are replacing manual, fragmented processes with a unified, high-performance digital infrastructure for institutional capital, upgrading local rental stock and improving energy performance across European housing markets.
482,000+ hidden jobs like this
Supersub and thousands of companies post here first — often days before LinkedIn or Indeed. Your first 5 applications are free; go Pro to apply without limits.
Everything Pro unlocks:
- Unlimited applications — free stops at 5
- Track every application in one place
- Apply straight to the source, one click
- Save & organize roles you love
- Roles pulled from company boards before the big sites
