Senior Customer Success Manager, Publishers

<p><span style="font-size: 10pt;"><strong>About Wunderkind:</strong><br></span></p> <p>Wunderkind ads are 'behaviorally triggered', meaning that ads are served on a premium list of publishers only when a user is done consuming content. Our proprietary tag is integrated directly on the publisher page to track on-site user behavior - making '<strong data-stringify-type="bold">net new'&nbsp;</strong>ad placements.&nbsp;<em data-stringify-type="italic">How&nbsp;</em>we serve the ad is why we are different from our competitors in-market.</p> <p><span style="font-weight: 400;">Rather than placing an ad in front of someone while they're actively trying to read content, our technology patiently waits until a visitor has stopped reading before rendering our ad on the page. And that patience pays off -- it turns out that when an ad experience respects the user's reason for visiting a page, the user respects the ad experience in return. This unique, brand safe approach to ad experience gives an advertiser's message more attention and greater engagement.</span></p> <p><strong>About the Role:</strong><strong><br></strong>Wunderkind is seeking a driven and detail-oriented <strong>Senior Customer Success Manager (CSM)</strong> to join our dynamic Ads Supply team. This is an exciting opportunity to gain hands-on experience in programmatic advertising while working with top Digital Publishing brands.</p> <p>As part of a team managing a diverse portfolio, you’ll handle client requests, reporting, and data analysis. You’ll also contribute to ad management, project management, and cross-functional collaboration to drive measurable results.<br><br>This is a hybrid role, 2-3 days a week in our New York office.&nbsp;&nbsp;</p> <p><strong>Key Responsibilities</strong></p> <ul> <li><strong>Data Analysis &amp; Insights:</strong> Pull and analyze performance data to identify trends and opportunities. Develop custom reports based on client needs.</li> <li><strong>Customer Service &amp; Relationship Management</strong>: Provide excellent customer service and spearhead client communications. Strong sense of ownership over client relationships and performance.</li> <li><strong>Project Management:</strong> Work with multiple internal and external stakeholders to ensure timely and accurate execution of troubleshooting and expansion tasks</li> <li><strong>Presentation &amp; Strategy Support:</strong> Create data-driven presentations and reports to optimize client strategies.</li> <li><strong>Cross-Team Collaboration:</strong> Work closely with your team and other internal stakeholders to support initiatives, troubleshoot campaign issues, and drive outcomes.</li> </ul> <p><strong>What We’re Looking For</strong></p> <ul> <li><strong>Strong communicator:</strong> Ability to convey insights clearly through written and verbal communication, including presentations and reports.</li> <li><strong>Strong sense of ownership: </strong>comfortable taking on the lead role with accounts and being both expert and strategist.</li> <li><strong>Detail-oriented &amp; organized:</strong> Capable of anticipating customer needs and proactively addressing any issues or concerns, managing multiple projects, meeting deadlines, and ensuring client set up accuracy.</li> <li><strong>Analytical mindset:</strong> Comfortable working with data, pulling reports, drawing logical conclusions, and reporting findings to key internal or external stakeholders.</li> <li><strong>Tech-savvy:</strong> Familiarity with tools like Excel or Google Sheets, as well as Salesforce, Monday, and Jira.</li> <li><strong>Customer Focused:</strong> Confident with navigating complex client conversations.</li> <li><strong>Curious &amp; eager to learn:</strong> Excited to continue growing a career in programmatic advertising, data analysis, and client management.</li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li>3-5 years of experience working with Digital Publishers with a focus on programmatic monetization.</li> <li>Experience with software like Salesforce, Monday, JIRA, and Looker is preferred but not required.</li> <li>Intellectual curiosity and desire to grow in the programmatic ad space.</li> </ul> <p><em><span style="font-weight: 400;">The base salary range for this role is $90,000.00 to 105,000.00. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. This may vary depending on living location and market rate.</span></em></p> <p><em><span style="font-weight: 400;">#LI-DNI</span></em></p>