Customer Success Manager SEE (m/f/d)

<div class="job-data-row" style="font-size: 0;"> <div class="job-data-col" style="display: inline-block; width: 25%; font-size: 0; min-width: 150px;"> <div class="job-data-icon" style="display: inline-block; width: 38px; vertical-align: middle;"><img style="max-width: 100%;" src="https://www.planradar.com/wp-content/themes/planradar/images/careers/svg/position.svg" alt="Position" width="38"></div> <div class="job-data-text" style="display: inline-block; width: calc(100% - 48px); padding-left: 10px; vertical-align: middle;"> <p style="font-size: 16px; line-height: 1; margin: 0 0 8px;"><strong>Position</strong></p> <p style="font-size: 16px; line-height: 1; margin: 0;">Full-time</p> </div> </div> <div class="job-data-col" style="display: inline-block; width: 25%; font-size: 0; min-width: 150px;"> <div class="job-data-icon" style="display: inline-block; width: 38px; vertical-align: middle;"><img style="max-width: 100%;" src="https://www.planradar.com/wp-content/themes/planradar/images/careers/svg/location.svg" alt="Location" width="38"></div> <div class="job-data-text" style="display: inline-block; width: calc(100% - 48px); padding-left: 10px; vertical-align: middle;"> <p style="font-size: 16px; line-height: 1; margin: 0 0 8px;"><strong>Location</strong></p> <p style="font-size: 16px; line-height: 1; margin: 0;">Zagreb</p> </div> </div> <div class="job-data-col" style="display: inline-block; width: 25%; font-size: 0; min-width: 150px;"> <div class="job-data-icon" style="display: inline-block; width: 38px; vertical-align: middle;"><img style="max-width: 100%;" src="https://www.planradar.com/wp-content/themes/planradar/images/careers/svg/date.svg" alt="Start" width="38"></div> <div class="job-data-text" style="display: inline-block; width: calc(100% - 48px); padding-left: 10px; vertical-align: middle;"> <p style="font-size: 16px; line-height: 1; margin: 0 0 8px;"><strong>Start</strong></p> <p style="font-size: 16px; line-height: 1; margin: 0;">As of Now</p> </div> </div> <div class="job-data-col" style="display: inline-block; width: 25%; font-size: 0; min-width: 150px;"> <div class="job-data-icon" style="display: inline-block; width: 38px; vertical-align: middle;"><img style="max-width: 100%;" src="https://www.planradar.com/wp-content/themes/planradar/images/careers/svg/contract.svg" alt="Contract" width="38"></div> <div class="job-data-text" style="display: inline-block; width: calc(100% - 48px); padding-left: 10px; vertical-align: middle;"> <p style="font-size: 16px; line-height: 1; margin: 0 0 8px;"><strong>Contract</strong></p> <p style="font-size: 16px; line-height: 1; margin: 0;">Permanent</p> </div> </div> </div> <div class="offer"> <div class="job-ad-editable job-ad-editable job-ad-editor" data-content="15603977"> <div class="intro"> <div class="job-ad-editable job-ad-editable job-ad-editor" data-content="16153383"> <p>&nbsp;</p> <div class="intro"> <div class="job-ad-editable job-ad-editable job-ad-editor" data-content="16153383"> <h2>What we do at PlanRadar</h2> <p>PlanRadar is a leading platform for digital documentation, communication and reporting in construction, facility management and real estate projects. It enables customers to work more efficiently, enhance quality and achieve full project transparency. By improving collaboration and providing access to real-time data, PlanRadar’s easy-to-use platform adds value to every person involved in a building’s lifecycle, with flexible capabilities for all company sizes and processes. Today, PlanRadar serves more than 150,000 users across 75+ countries.</p> <p>PlanRadar promises an inclusive, engaging and exciting place to work. We are inquisitive minds who challenge the status quo, with a drive to change our client's industry for the better. Our people matter the most, and we regularly conduct surveys and implement changes to ensure our benefits and the way we work reflects the culture that we promote. If you're courageous and ready for a new adventure,&nbsp;<strong>join PlanRadar!</strong></p> <strong><a href="https://www.planradar.com/meet-the-team/">Meet the team here!</a></strong></div> </div> <hr> <div class="tasks"> <div class="job-ad-editable job-ad-editable job-ad-editor" data-content="16153384"> <h2><br>What you’ll get to do</h2> <p>PlanRadar is looking for an experienced Customer Success Manager for SEE to join our global Customer Success team. As Customer Success Manager you will work closely with customers to help them discover their business needs. You will also onboard them on the best way to use PlanRadar’s features to obtain business value and exceed their targeted business outcomes. You will serve as a trusted advisor to customers and be responsible for the onboarding, adoption, advocacy, retention, and growth of your client base. Working closely with Sales Consultants, our Customer Success Managers provide input into the strategic account and success plans, help identify areas where customers have room for improvement, and uncover new business opportunities within existing clients. Your ultimate goal is to build excellent customer relationships and boost value realization that promotes retention and loyalty.</p> <p>&nbsp;</p> <p><strong>AMONG OTHER THINGS YOU WILL</strong></p> <ul> <li>Use your construction or engineering experience to help customers translate their on-site workflows into efficient digital processes with PlanRadar</li> <li>Guide customers through the full adoption journey - train field teams on how to implement PlanRadar in their daily work and maximize its impact on project delivery</li> <li>Maintain a deep understanding of PlanRadar and support customers in selecting the best solutions for their technical and operational needs</li> <li>Conduct regular check-ins and business reviews to track progress, measure KPIs, and ensure strong adoption across project teams</li> <li>Reduce churn by providing continuous engagement, training and hands-on support - using your construction expertise to help customers achieve ongoing value</li> <li>Collaborate with Sales and Product teams by sharing insights from real construction use cases</li> <li>Build trusted relationships with customers and ensure PlanRadar becomes an integral part of their projects</li> </ul> <p><strong>WHO YOU ARE</strong></p> <ul> <li>You have experience in&nbsp;<strong>construction, civil engineering, project management, architecture or a related technical field</strong></li> <li>You are interested in innovative IT and software solutions</li> <li>You speak Croatian fluently and have a good level of English</li> <li>You excel at building relationships across all levels - from on-site teams to executive stakeholders</li> <li>You are proactive, solution-oriented and calm under pressure, with a natural ability to guide customers through change</li> <li>You are open to occasional travel to customer sites or other PlanRadar offices</li> </ul> <p>&nbsp;</p> </div> </div> <hr> <div class="offer"> <div class="job-ad-editable job-ad-editable job-ad-editor" data-content="16153436"> <h2><br>What we offer</h2> <ul> <li>Room for personal and professional development</li> <li>Challenging and diversified line of action</li> <li>Working in a fast-growing company with international customers and investors</li> <li>Centrally located and attractive office in Zagreb</li> <li>Performance-related career system</li> <li>Bonus based on a success-related commission scheme</li> <li>Motivated and agile team with a common vision</li> <li>Additional benefits like team events, free drinks &amp; snacks, …</li> </ul> </div> </div> </div> </div> </div> </div><div class="content-conclusion"><hr> <h2>Benefits</h2> <div class="benefits-list" style="font-size: 0;"> <div class="benefit" style="display: inline-block; width: 20%; min-width: 150px; font-size: 0; margin-bottom: 10px;"><img style="width: 50px; display: inline-block; vertical-align: middle; max-width: 100%;" src="https://planradar-website.s3.amazonaws.com/production/uploads/2023/10/buddy_program.svg" alt="Buddy program"> <p class="en" style="font-size: 16px; display: inline-block; vertical-align: middle; padding: 0 10px; width: calc(100% - 70px); line-height: 1.2;">Buddy program</p> </div> <div class="benefit" style="display: inline-block; width: 20%; min-width: 150px; font-size: 0; margin-bottom: 10px;"><img style="width: 50px; display: inline-block; vertical-align: middle; max-width: 100%;" src="https://planradar-website.s3.amazonaws.com/production/uploads/2023/10/in-house_training.svg" alt="In-house trainings"> <p class="en" style="font-size: 16px; display: inline-block; vertical-align: middle; padding: 0 10px; width: calc(100% - 70px); line-height: 1.2;">In-house trainings</p> </div> <div class="benefit" style="display: inline-block; width: 20%; min-width: 150px; font-size: 0; margin-bottom: 10px;"><img style="width: 50px; display: inline-block; vertical-align: middle; max-width: 100%;" src="https://planradar-website.s3.amazonaws.com/production/uploads/2023/10/global_culture.svg" alt="Global culture"> <p class="en" style="font-size: 16px; display: inline-block; vertical-align: middle; padding: 0 10px; width: calc(100% - 70px); line-height: 1.2;">Global culture</p> </div> <div class="benefit" style="display: inline-block; width: 20%; min-width: 150px; font-size: 0; margin-bottom: 10px;"><img style="width: 50px; display: inline-block; vertical-align: middle; max-width: 100%;" src="https://planradar-website.s3.amazonaws.com/production/uploads/2023/10/relocation.svg" alt="Relocation package"> <p class="en" style="font-size: 16px; display: inline-block; vertical-align: middle; padding: 0 10px; width: calc(100% - 70px); line-height: 1.2;">Relocation package</p> </div> <div class="benefit" style="display: inline-block; width: 20%; min-width: 150px; font-size: 0; margin-bottom: 10px;"><img style="width: 50px; display: inline-block; vertical-align: middle; max-width: 100%;" src="https://planradar-website.s3.amazonaws.com/production/uploads/2023/10/events.svg" alt="Team events"> <p class="en" style="font-size: 16px; display: inline-block; vertical-align: middle; padding: 0 10px; width: calc(100% - 70px); line-height: 1.2;">Team events</p> </div> <div class="benefit" style="display: inline-block; width: 20%; min-width: 150px; font-size: 0; margin-bottom: 10px;"><img style="width: 50px; display: inline-block; vertical-align: middle; max-width: 100%;" src="https://planradar-website.s3.amazonaws.com/production/uploads/2023/10/home_office.svg" alt="Home Office possibilities"> <p class="en" style="font-size: 16px; display: inline-block; vertical-align: middle; padding: 0 10px; width: calc(100% - 70px); line-height: 1.2;">Home Office possibilities</p> </div> <div class="benefit" style="display: inline-block; width: 20%; min-width: 150px; font-size: 0; margin-bottom: 10px;"><img style="width: 50px; display: inline-block; vertical-align: middle; max-width: 100%;" src="https://planradar-website.s3.amazonaws.com/production/uploads/2023/10/flexible_working_hours.svg" alt="Flexible working hours"> <p class="en" style="font-size: 16px; display: inline-block; vertical-align: middle; padding: 0 10px; width: calc(100% - 70px); line-height: 1.2;">Flexible working hours</p> </div> <div class="benefit" style="display: inline-block; width: 20%; min-width: 150px; font-size: 0; margin-bottom: 10px;"><img style="width: 50px; display: inline-block; vertical-align: middle; max-width: 100%;" src="https://planradar-website.s3.amazonaws.com/production/uploads/2023/10/snacks.svg" alt="Free drinks, snacks &amp; fruits"> <p class="en" style="font-size: 16px; display: inline-block; vertical-align: middle; padding: 0 10px; width: calc(100% - 70px); line-height: 1.2;">Free drinks, snacks &amp; fruits</p> </div> <div class="benefit" style="display: inline-block; width: 20%; min-width: 150px; font-size: 0; margin-bottom: 10px;"><img style="width: 50px; display: inline-block; vertical-align: middle; max-width: 100%;" src="https://planradar-website.s3.amazonaws.com/production/uploads/2023/10/referral_program.svg" alt="Referral program"> <p class="en" style="font-size: 16px; display: inline-block; vertical-align: middle; padding: 0 10px; width: calc(100% - 70px); line-height: 1.2;">Referral program</p> </div> <div class="benefit" style="display: inline-block; width: 20%; min-width: 150px; font-size: 0; margin-bottom: 10px;"><img style="width: 50px; display: inline-block; vertical-align: middle; max-width: 100%;" src="https://planradar-website.s3.amazonaws.com/production/uploads/2023/10/bonus.svg" alt="Commission or bonus"> <p class="en" style="font-size: 16px; display: inline-block; vertical-align: middle; padding: 0 10px; width: calc(100% - 70px); line-height: 1.2;">Commission or bonus</p> </div> </div></div>