Customer Success Operations (Internship)

Main mission 

As a CS Operations Intern, you will support the CS Operations managers in their day-to-day work, on tooling, data, and process-related questions. 

Your core objective will be to help the CS department increase productivity and implement standard ways of working by addressing operational issues at their root, helping investigate recurring problems, and contribute to long-term improvements. 

Reporting directly to the CS CRM Manager, you will work on operational but business-critical processes, in close collaboration with CS teams across all regions (FR, DACH, IT, UK, SP, US).

Key responsibilities

Tooling & operational support for Customer Success Teams

• Manage tickets to support CS team members with day-to-day questions and issues related to Gainsight (data, reports, workflows, fields, processes)
• Investigate bugs, inconsistencies, or unclear behaviors reported by users.
• Escalate complex or technical issues when needed, with clear context and analysis.

Root cause analysis & continuous improvement

• Analyze recurring issues and requests to identify underlying causes (tool setup, process gaps, data quality, usage patterns).
• Help define and document long-term fixes rather than one-off workarounds.
• Support the implementation of standard ways of working within the CS department.

Documentation & knowledge sharing

• Maintain and improve internal documentation (FAQs, how-tos, known issues, best practices).
• Help structure common requests and solutions so teams can become more autonomous over time.

Operational support

• Support CS Ops projects (process updates, reporting improvements, rollouts).
• Assist with data checks, analyses, and validation of dashboards or reports.