Customer Success Partner, Mid Market

Introduction to the Team & Role

As a Customer Success Partner, you will partner with our clients to achieve their digital training strategy through the 360Learning platform. The relationship you create with your customers will allow you to map your customer’s key business objectives, audit and analyze platform usage to identify opportunities, review benchmarks and best practices, create action plans to capitalize on those opportunities. You will ensure the renewal of contracts by helping our customers achieve their desired outcomes, which in many cases includes coordinating different resources to address customer requirements (technical, educational, etc.). This is a high profile role within our growing company, as you are responsible for the development and goal attainment of our clients!

“Our Mid-Market Customer Success team plays a critical role in ensuring customers realize the full value of our platform. This happens through ongoing conversations about driving adoption, aligning solutions to business goals, and proactively supporting long-term success. Through strategic partnership and ongoing engagement, our CSPs help customers maximize business outcomes, uncover new opportunities, and achieve measurable impact.”

— Shae Phelps Pedan, Manager, Customer Success, Mid Market

“At 360Learning, Customer Success is a key strategic differentiator. Our Customer Success Partners (CSPs) help organizations accelerate upskilling by delivering measurable business impact and long-term value. Customers can expect strategic partnership, strong execution, and outcome-focused guidance that transforms L&D into business results.” 

— Paul Escobedo, Sr Director, Customer Success