Customer Success Representative

<p>&nbsp;</p> <p>We’re hipages - Australia’s #1 digital platform connecting homeowners with trusted tradies. As an ASX-listed tech company, we're on a mission to transform the trade industry and improve lives.</p> <p>With teams across Australia, New Zealand, the Philippines and Vietnam, we work as one team with a shared purpose.</p> <p>We’re proud to be a certified Great Place to Work and WORK180’s #1 Employer for Women. At hipages, you’ll find real impact, career growth and a workplace where everyone belongs.</p> <p>&nbsp;</p> <p><strong>Why join our Customer Success team?</strong></p> <ul> <li> <p><strong>💸$65K base + $28K OTE uncapped commission</strong></p> </li> <li> <p>📞Great role to kick start your career in sales with warm leads, onboarding &amp; nurturing customers</p> </li> <li> <p>🤙Amazing incentives, benefits and perks</p> </li> <li> <p>🌴hi-Achiever Club recognises and rewards high performance with awesome incentives and prizes</p> </li> <li> <p>🎂Birthday, anniversary and volunteer leave</p> </li> </ul> <p>&nbsp;</p> <p><strong>About the Role:</strong></p> <p>Join our energetic Customer Success team in a fast-paced telesales environment, where you’ll be the key contact for our tradie customers, ranging from sole traders to growing small businesses.</p> <p>This is a high-volume, phone-based role where you’ll onboard new tradies and run nurture activities to engage and re-engage customers. Your goal is to help tradies get the most from their subscriptions and maximise ROI through our platform. You'll enjoy a structured, target-driven role with plenty of opportunities to refine your sales skills and hit targets.</p> <p>Here’s what your day-to-day looks like:</p> <p><strong>Hitting Daily Activity Targets:</strong></p> <ul> <li> <p>Hit at least 2.75 hours of talk time through inbound and outbound calls.</p> </li> <li> <p>Create leads for account managers and conduct nurture calls to ensure subscription renewals happen.</p> </li> </ul> <p><strong>Onboarding New Accounts:</strong></p> <ul> <li> <p>Fully onboard all new tradies that have just joined our platform, following a checklist to ensure they are set up for success.</p> </li> <li> <p>Manage inbound calls to answer any questions they may have regarding their campaigns.</p> </li> </ul> <p><strong>Nurturing Existing Accounts:</strong></p> <ul> <li> <p>Manage, track and measure the performance of tradies' campaigns.</p> </li> <li> <p>Educate tradies on best practices for ROI.</p> </li> <li> <p>Retain<strong>&nbsp;</strong>tradies by addressing inquiries, solving problems, and providing tailored solutions.</p> </li> </ul> <p><strong>Building Relationships:</strong></p> <ul> <li> <p>Engaging and nurturing tradies over the phone, learning about their businesses, understanding their pain points, and providing educated recommendations to suit their needs.</p> </li> <li> <p>Keep Salesforce updated with customer insights.</p> </li> </ul> <p><strong>Compliance and Quality Assurance:</strong></p> <ul> <li> <p>Follow scripts and regulations, ensuring high-quality customer interactions.</p> </li> </ul> <p>&nbsp;</p> <p><strong>About You:</strong></p> <ul> <li> <p>Ideally, you’ve worked in a high-volume phone based environment before.</p> </li> <li> <p>You’re resilient, driven, and love turning a “NO” into a “YES” with your sales and negotiation skills.</p> </li> <li> <p>You thrive in a fast-paced environment and enjoy winning when hitting targets.</p> </li> <li> <p>You have strong verbal and written communication skills.</p> </li> <li> <p>You’re comfortable with learning new systems and adapting to new processes.</p> </li> </ul> <p>&nbsp;</p> <p><strong>Life at hipages:</strong></p> <p>We’re more than just a workplace - we’re a place where you can be yourself, do great work and grow your career. Recognised as a Great Place to Work, our inclusive, supportive culture helps people thrive.</p> <p>You’ll use the best tools and tech, with real impact on our products and customers. We invest in your development and lead with coaching, not micromanagement – it’s why 85% of our team say their leader is great.</p> <p>And there’s more:</p> <ul> <li>Diverse, collaborative teams that love solving problems</li> <li>Agile squads, hackathons, off-sites and roadshows</li> <li>Extra leave for birthdays, volunteering, and more</li> <li>Healthy snacks, continental breakfast and fresh fruit</li> <li>Sydney CBD office near Town Hall and Gadigal Stations</li> <li>Tailored growth support, mentoring and stretch projects</li> <li>A vibrant social scene - we work hard and have fun doing it</li> </ul> <p>&nbsp;</p> <p><strong>We prioritise Diversity:</strong></p> <p>At hipages,&nbsp;<strong>innovation and collaboration</strong>&nbsp;thrive in&nbsp;<strong>diverse and inclusive </strong>teams. We don’t expect you to know everything - we care more about who you are as a person, a team member, and a leader.</p> <p>We’re proud to be endorsed by&nbsp;<em>WORK180</em>&nbsp;for supporting women’s careers and we value diversity across culture, age, gender identity and sexual orientation.</p> <p>Research shows that men often apply when they meet just 60% of the criteria, while women and minority groups wait until they tick every box. If you think you’d be a great fit - even if you don’t meet every requirement- we’d love to hear from you.</p> <p>We’re also a&nbsp;<strong>Circle Back Initiative Employer</strong>, which means we commit to responding to every applicant.</p> <p><em>#LI-onsite-DS1&nbsp;</em></p> <p>&nbsp;</p> <p><iframe src="https://www.youtube.com/embed/d7KUZEwZORA" width="560" height="314"></iframe></p> <p>&nbsp;</p>