Customer Success Representative | Betty CA

<div><strong>About Us:</strong><br><br>Betty is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming.<br><br>Betty Canada<span class="Apple-converted-space">&nbsp;</span>is a scale up company accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry.<br><br>Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.<br><br><strong>Our Values:</strong></div> <ul> <li><strong>We are honest<span class="Apple-converted-space">&nbsp;</span></strong>- we value honesty in all aspects.</li> <li><strong>Bring the Olives</strong><span class="Apple-converted-space">&nbsp;</span>- we offer premium customer experience.</li> <li><strong>Think Big<span class="Apple-converted-space">&nbsp;</span></strong>- we believe in always striving for more.</li> </ul> <p><strong>What you'll do:</strong></p> <ul> <li>Provide fast, empathetic, and helpful responses to customer inquiries through channels like email and live chat.</li> <li>Support customers by explaining core features and helping them get the most out of our platform.</li> <li>Collect valuable feedback during interactions and share insights to help improve our products and services.</li> <li>Maintain a positive, service-oriented approach to ensure high levels of customer satisfaction and engagement.</li> <li>Learn and apply best practices for customer engagement while building your expertise in the platform.</li> </ul> <p><strong>What we're looking for:&nbsp;</strong></p> <ul> <li>Some experience or exposure to customer service, support, or any client-facing role (internships, part-time work, or volunteer experience all count!).</li> <li>Good typing skills (or a commitment to enhance speed and accuracy).</li> <li>Strong communication and active listening skills, with a passion for understanding and solving customer needs.</li> <li>Patience, empathy, and professionalism when interacting with customers.</li> <li>A growth mindset and a desire to quickly learn new systems, processes, and tools.</li> <li>A knack for organization and time management, even in busy environments.</li> <li>Fluency in English (spoken and written).</li> </ul> <p><strong>What we offer: &nbsp; &nbsp; </strong> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p> <ul> <li>Discretionary bonus</li> <li>Premium Health insurance</li> <li>Career and skills development opportunities</li> <li>Fun and collaborative team environment</li> <li>Exclusive employee discounts and perks through Perkopolis</li> </ul> <p>The salary range for this role is <strong>CAD 55,000</strong> to <strong>CAD 60,000 </strong>per year.<br><br>This is a backfill within our team.</p> <p>&nbsp;</p> <p><strong>Additional Information</strong></p> <p><em>At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.</em></p> <p><em>Betty Gaming CA Ltd. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process.&nbsp; Please advise our Talent Acquisition Specialist in advance should accommodation be required.&nbsp;</em></p>