Customer Supply Chain Specialist

The Characteristics

• Agile: You’re nimble. You’re adaptable. You thrive in an environment where priorities can change in an instant.
• Analytical: Your decisions are driven by only one thing: data. You continue to master all the tools necessary to surface insights.
• Collaborative: You enjoy purposeful meetings. You value the contributions and perspectives of your colleagues as much as you do your CEO.
• Curious: You’re eager to learn new concepts and master new skills. There’s no useless tool in your arsenal.
• Disciplined: You never allow the details to slip, understanding that every bit of minutiae forms the bigger picture. 
• Enthusiastic: You exhibit a contagious passion for solving problems OR finding solutions. 
• Innovative: You develop new approaches to complex problems. 
• Perfectionist: You persist until the smallest detail has been optimized. Giving less than 100% is not an option.
• Persistent: You’ve never failed. You’ve only experienced speed bumps on your path to success.
• Reliable: You live up to both verbal and written agreements. You can be trusted to work effectively, without oversight.

The Responsibilities and Qualifications

• Serve as the connective tissue between dbrand, our retail partners, and our 3PL network – making sure inventory is in the right place, in the right quantity, at the right time.
• Monitor key retail customer programs, cross-functional projects, and strategic initiatives, providing the Supply Chain team with regular milestone updates that nobody has to chase you for.
• Review retail customer forecasts and deliver actionable insights that move demand metrics in the right direction.
• Ensure complete supply chain readiness for promotions, new product introductions, distribution changes, and item transitions – no last-minute scrambles, no missed launches.
• Develop and maintain strong working relationships with buyers, category managers, and retail operations teams.
• Oversee and communicate critical supply chain activities impacting retail customer order flows – factory closure schedules, warehouse physical inventory planning, order management process changes, you name it.
• Partner with retail customers on store-level inventory replenishment, promotional inventory builds, and seasonal planning.
• Analyze point-of-sale data, sell-through rates, and weeks of supply to recommend strategic order adjustments and assortment optimization.
• Identify trends in store-level performance, and proactively address service-level gaps or excess inventory risks before they become someone else’s problem.
• Serve as the primary point of contact for 3PL partners on inventory management, order fulfillment accuracy, and shipment scheduling.
• Track 3PL key performance indicators – including On-Time Shipping, Order Accuracy, and Inventory Accuracy – and hold partners accountable to the standard.
• Investigate and resolve fulfillment exceptions, shipping delays, and receiving discrepancies in close collaboration with 3PL teams.
• Build and maintain dashboards that track inventory health, fill rates, On-Time In-Full metrics, and retail customer scorecards.
• Conduct deep-dive root-cause analyses on supply chain disruptions, service failures, and inventory variances, recommending swift corrective actions.
• Identify and implement process improvements to enhance inventory turns, reduce carrying costs, and improve overall supply chain efficiency.
• Present key insights and strategic recommendations to internal leadership and external customer partners on a regular cadence.
  
  

• A degree or diploma in Supply Chain Management, Business Management, a related program, or equivalent experience.
• Minimum three years’ experience in a supply chain, account management, or logistics analytics role.
• Demonstrated analytical and problem-solving skills, with proficiency in data analysis tools, such as Excel and Google Sheets.
• An impeccable communication style – your grasp on the English language is flawless.
• Detail-oriented, self-sufficient, resourceful, organized, and proactive.
• The instinct to help teammates thrive and the openness to learn from past experiences.
• The ability to solve complex problems (or know where to find the answer).
• Commitment to long-term growth and learning opportunities.
  
  
• Insights and engagement with the current state of smartphone and mobile technology.

The Moment of Truth