Customer Support Agent

Job Overview

We are seeking a motivated and experienced Customer Support Agent to provide friendly, efficient, and solution-focused assistance to our customers. This is a fully remote role ideal for someone who is empathetic, patient, and committed to delivering an outstanding customer experience.

Key Responsibilities

• Respond to customer enquiries via email, live chat, and phone in a timely and professional manner
• Diagnose and resolve customer issues, escalating complex cases where necessary
• Maintain accurate records of all customer interactions in the CRM system
• Follow up with customers to ensure issues are fully resolved and satisfaction is confirmed
• Identify recurring issues and flag them to the product or operations team
• Contribute to the development and improvement of support documentation and FAQs
• Meet individual and team SLA targets consistently

Qualifications and Experience

• 1+ years of experience in customer support, helpdesk, or a similar role
• Excellent written and verbal communication skills
• Empathetic and solution-oriented approach to problem solving
• Experience with CRM or helpdesk platforms (Zendesk, Freshdesk, HubSpot)
• Ability to manage high volumes of queries efficiently
• Strong typing skills and computer literacy
• Reliable home office setup with stable internet connection
• Matric certificate required; customer service certification is advantageous

Salary: R18,000/month | 100% Remote