Customer Support Agent - German Speaking

<div class="content-intro"><p class="hero_p" data-w-id="694f4a7e-1669-d6d6-f8b3-0f8400d2c4cf">BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing.&nbsp;‍Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm.&nbsp;Our BRO team consists of 1,300 bright minds creating innovative ideas and products.&nbsp;We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.</p></div><p>WeDoSupport is growing tremendously, and we continue to conquer new countries!</p> <p>&nbsp;</p> <p><strong>Role in a nutshell:</strong></p> <p>Now we're looking for a French &amp; English speaking Customer Support Agent to join our team and make his own contribution to our products.</p> <p>&nbsp;</p> <p><strong>Responsibilities:</strong></p> <p>✔️ Providing support in French by email and Live chats;</p> <p>✔️ Processing with great attention to details and content;</p> <p>✔️ Identifying clients' needs and proactively proposing solutions;</p> <p>✔️ Focusing on customer expectations and satisfaction;</p> <p>✔️ Working closely with our team to improve and establish the necessary processes.</p> <p>&nbsp;</p> <p><strong>Qualifications:</strong></p> <p>✔️ Proficiency in French and English, both written and spoken;</p> <p>✔️ Proactive person with good support/sales skills;</p> <p>✔️ Strong communication and negotiation skills;</p> <p>✔️ Attention to detail;</p> <p>✔️ Previous experience as a support agent will be considered an advantage.</p> <p>&nbsp;</p> <p><strong>Why WeDoSupport?</strong></p> <ul> <li>Up to 50% monthly bonuses;</li> <li>Snacks in the Office;</li> <li>24 days of vacation per year;</li> <li>Paid sick leave;</li> <li>Attractive office location and facilities;</li> <li>Private health insurance;</li> <li>Breakfasts and lunches in the office (partially paid for by the Company);</li> <li>Language classes (partially paid for by the Company);</li> <li>Social Club of the Company;</li> <li>Birthday, wedding, and newborn gifts;</li> <li>Team-building events and activities;</li> <li>Career growth opportunities (promotion to Mid and Senior agent).</li> </ul><div class="content-conclusion"><p>Bold moves start here. Make yours. Apply today!&nbsp;</p> <p><strong>By submitting your application, you agree to our <a href="https://www.brainrocket.com/privacy-policy" target="_blank">Privacy Policy.</a></strong></p></div>