Customer Support Agent – German Speaking

<div class="content-intro"><p class="hero_p" data-w-id="694f4a7e-1669-d6d6-f8b3-0f8400d2c4cf">BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing.&nbsp;‍Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm.&nbsp;Our BRO team consists of 1,300 bright minds creating innovative ideas and products.&nbsp;We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.</p></div><p>Are you fluent in German and English? Are you passionate about providing top-notch customer support? If so, we want you to join our team at BrainRocket in Warsaw!</p> <p>‍</p> <p>✅ Main Responsibilities:</p> <ul> <li>Communication with customers through online-chats, e-mails</li> </ul> <ul> <li>Maintain prompt and empathetic attitude towards customers</li> </ul> <ul> <li>Acknowledge and resolve customers’ complaints</li> </ul> <ul> <li>Knowing our products inside and out so you can answer the questions</li> </ul> <ul> <li>Ensure satisfaction of the customer and provide professional support for customers</li> </ul> <p>&nbsp;</p> <p>✅ Requirements:</p> <ul> <li>Proficiency in both written and spoken German and English.</li> </ul> <ul> <li>Proactive attitude with a knack for customer support and sales.</li> </ul> <ul> <li>Excellent communication and negotiation skills.</li> </ul> <ul> <li>Strong attention to detail.</li> </ul> <ul> <li>Previous experience in a support role is advantageous.</li> </ul> <p>‍</p> <p>✅ Why join us? We offer:</p> <ul> <li style="line-height: 2;">Snacks in the Office</li> <li style="line-height: 2;">20 / 26 days of vacation per year</li> <li style="line-height: 2;">6 days of sick leaves without document required</li> <li style="line-height: 2;">Attractive office location and facilities</li> <li style="line-height: 2;">Medical insurance for you and your partner</li> <li style="line-height: 2;">Sports package</li> <li style="line-height: 2;">Birthday, wedding, and newborn gifts</li> <li style="line-height: 2;">Languages classes (partially paid by the Company)</li> <li style="line-height: 2;">Career growth opportunities</li> <li style="line-height: 2;">International corporate parties, great team-building events and activities</li> </ul> <p>&nbsp;</p><div class="content-conclusion"><p>Bold moves start here. Make yours. Apply today!&nbsp;</p> <p><strong>By submitting your application, you agree to our <a href="https://www.brainrocket.com/privacy-policy" target="_blank">Privacy Policy.</a></strong></p></div>