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Customer Support Executive
bayut
CairoOn-site2y ago
- Employment
- Full-time
About the role
- Communicating with clients through various channels (Live chat, Email, Ticket form, Facebook Messages, Twitter & instgram) providing product and service information and resolving product and service problems.
- Generating sales leads that develop into new customers
- Improve customer service experience and help create engaged customers
- Take ownership of customers issues and follow problems through to resolution
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Maintain an orderly workflow according to priorities
- Take ownership of client issues, coordinate with concerned departments and follow problems through to resolution.
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