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About the role
Opportunity The Service & Support Officer (SSO) is part of the Customer Support Team (CST) and contributes to establishing and maintaining a common operational picture across invoicing, SLA performance, project milestones, and key performance indicators driving the ILIAS business plan. The CST consists of a Customer Support Manager (CSM), a Service Desk, a Project Management team and a Support component, jointly responsible for the interface between the Company and its Customers. The SSO sup…
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