Customer Support Representative

About Blue J

A Note on Location

The Opportunity

What You’ll be Doing

• Triaging customer support inquiries by Service Tiers and urgency.
• Optimizing support functions to improve efficiency and customer experience.
• Responding in a timely manner to customer inquiries with effective language and framing.
• Training customers on how to use Blue J platforms, ensuring delivery of value to the customer portfolio.
• Organizing your work in a reportable way, so we can identify accounts with high support needs and better understand ways to implement product improvements.
• Working closely with the customer success team to identify red flags and opportunities for growth within their accounts, based on your support-based interactions.
• Becoming a product expert and addressing customer inquiries.

What You Offer Blue J 

• 0–3 years of experience in customer-facing roles such as customer success, account management, or sales.
• Exceptional presentation, written and verbal communication skills
• Client or customer facing experience. If you’ve worked in SaaS, that’s great, but we also love seeing people who can use transferable skills developed in hospitality and retail!
• Demonstrated ability/potential to be organized across a wide range of tasks of varying priority
• Demonstrated ability to work well in a closely-knit team
• Strong organizational, analytical, and Project Management skills
• You're naturally team-oriented and thrive in collaborative environments
• Bachelor’s degree or equivalent experience. Candidates with an essay-based Arts degree tend to thrive in this role (Philosophy, Political Science, Women’s Studies, etc…), but we’re open to people with various backgrounds

What We Offer You 

• An incredible opportunity to be an early team member at a rapidly growing company. We’re building a revolutionary tool from the ground up, and you will have a meaningful role in shaping the team that builds it. 
• We are flexible! Most of the time, you’ll be able to work remotely if you prefer. We have an office in downtown Toronto that we'll ask you to come into quarterly, but outside of that, where you work is up to you!
• We’re well-funded and offer competitive base salaries and stock options. You’ll play a crucial role in our growth, and it’s important to us that you share in our long-term success. 
• We care about you as a whole person. You’ll have a healthy work/life balance and colleagues who respect it. We’ve mindfully put together a great benefits package that covers you and your family. 
• We’ve got an amazing team. We’re mission-driven and motivated by success, but we’re friendly, we’re collaborative, and we care about each other. 
• We’ve got all the start-up perks you’d expect, and are intentionally building a culture where you can pickleball if you want, feel safe to be yourself at work, and watch your career grow because your team has invested in you.

The Core Values that Define Our Culture

• We are customer-focused
• We put the team interest before self-interest
• We are pleasant and playful
• We are open to better ideas
• We deliver on our promises
• We solve the toughest problems

What to Expect in the Interview Process

• Step 1: Chat with Elli, our Talent Acquisition Manager
• Step 2: Connect with Katelyn, Customer Support Manager
• Step 3: Technical experience and live support scenario discussion with Katelyn (Manager, Customer Support) and Rohaan (Director, Customer Success) 
• Step 4: Final wrap-up conversation with Ben, our CEO

How We Use AI in Our Hiring Process

Compensation