Customer Support Representative
cloudcommerce
- Employment
- Full-time
About the role
What we do:
FASTSHIP is Thailand’s leading international logistics platform, seamlessly connecting e-commerce businesses with over 15 top-tier door-to-door delivery providers. As e-commerce in Southeast Asia continues to surge, FASTSHIP is expanding its offerings to deliver end-to-end logistics and supply chain solutions, powered by innovation and technology, to help online sellers scale globally with speed and ease.
- Over 200 destinations in the services
- 25 unique logistics services offering
- 20 service points throughout Thailand
Key Responsibilities
- Serve as the primary contact for customers, handling inquiries, delivery status, and issue resolution with a professional Service Mindset.
- Proactively monitor shipments and coordinate with carriers/3PLs to resolve transportation issues and minimize delays.
- Analyze transportation data and shipment performance to optimize routing efficiency and align with customer expectations.
- Collect customer feedback and identify recurring pain points to enhance the overall customer experience and internal processes.
- Manage key metrics including 1st Response Time, AHT, and CSAT while ensuring high-quality standards through QA audits.
Qualifications
- At least 1-2 years of experience in customer service (logistics or supply chain experience is a strong advantage).
- Excellent communication and interpersonal skills with the ability to explain complex situations clearly and positively.
- A strong 'Can-do Attitude' with the ability to work under pressure, multitask, and adapt to a fast-paced environment.
- Proficient in Microsoft Office and open to learning advanced data analysis and route optimization tools.
- Able to work on alternate Saturdays (WFH).
Location: Pink Line MRT: Chaeng Watthana 14 station Exit on the Big C side and take a motorcycle taxi from there.
Map: https://maps.app.goo.gl/P9q1hb3SVyadWE8Y7
Benefits of working with us:
- TOEIC language allowance
- Attendance Allowance: 500 THB
- Performance bonuses
- Health insurance
- Company holidays
- Free parking
- Quarterly parties and career growth opportunities
If you have any questions or need further information,
please add us on Line: @915bksen or click: https://lin.ee/RFgfQPF
Perks & benefits
- Medical Insurance
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