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Part-Time Customer Support Specialist
Bolt Technology
Tbilisi3mo ago
About the role
<p><span style="font-weight: 400;"><gh-intro></span></p>
<p><span style="font-weight: 400;"><text></span></p>
<p><span style="font-weight: 400;">We are looking for a<strong> Part-Time Customer Support Specialist </strong>in the <strong>Customer Support</strong> team for <strong>Bolt</strong> ride-hailing. Are you after a high-impact role in a fast-growing organization where you can build from scratch and scale both yourself and the business? Then this one might be for you.</span></p>
<p><span style="font-weight: 400;"><em>Please note that this is a full-time permanent employment opportunity. The monthly gross salary for this role is GEL 1060, with an additional quarterly bonus.</em></span></p>
<p><strong>Please note, that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process</strong></p>
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<p><span style="font-weight: 400;"></gh-intro> </span></p>
<p><span style="font-weight: 400;"><gh-about-us></span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;"><title></span><strong>About us</strong><span style="font-weight: 400;"></title></span></p>
<p><span style="font-weight: 400;"><text></span></p>
<p>With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.</p>
<p> </p>
<p>We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.</p>
<p> </p>
<p>Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!</p>
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<p><span style="font-weight: 400;"></gh-about-us></span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;"><gh-role-detail></span></p>
<p><span style="font-weight: 400;"><title></span><strong>About the role</strong><span style="font-weight: 400;"></title></span></p>
<p><span style="font-weight: 400;"><text></span></p>
<p><span style="font-weight: 400;">It’s an exciting, once-in-a-lifetime opportunity as you would work with smart people from local market and HQ, come up with scalable solutions to customer problems, and see results of your work each day.</span></p>
<p>As a <span style="font-weight: 400;"><strong>Part-Time Customer Support Specialist</strong></span> you will work in a young and energetic team. You'll have the environment and opportunities to help us improve our processes and make them even more efficient in addition to creating the best customer experience.</p>
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<p><span style="font-weight: 400;"><gh-responsibilities></span></p>
<p><span style="font-weight: 400;"><title></span><strong>Main Tasks and Responsibilities:</strong><span style="font-weight: 400;"></title></span></p>
<p><span style="font-weight: 400;"><bulletpoints></span></p>
<ul>
<li><span style="font-weight: 400;"><point>Acquire knowledge of internal programs and </span><span style="font-weight: 400;">what it's used for</point></span></li>
<li><span style="font-weight: 400;"><point>Successfully support riders/drivers through multiple channels</point></span></li>
<li><span style="font-weight: 400;"><point>Create loyal fans by showing them we really care</point></span></li>
<li><span style="font-weight: 400;"><point>Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support</point></span></li>
<li><span style="font-weight: 400;"><point>Hybrid work schedule with rotating shifts: 03:00-09:00 remote work from home and 09:00-13:00 work is required from the office, unless the shift falls on a weekend or an official public holiday. </point></span></li>
</ul>
<p><span style="font-weight: 400;"></bulletpoints></span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;"></gh-responsibilities></span></p>
<p><span style="font-weight: 400;"> </span></p>
<p><span style="font-weight: 400;"><gh-requirements></span></p>
<p><span style="font-weight: 400;"><title></span><strong>About you:</strong><span style="font-weight: 400;"></title></span></p>
<p><span style="font-weight: 400;"><bulletpoints></span></p>
<ul>
<li><span style="font-weight: 400;"><point> You have at least 1 year of work experience in any customer-facing role</point></span></li>
<li><span style="font-weight: 400;"><point>You understand what outstanding customer support looks like and be ready to go the extra mile</point></span></li>
<li><span style="font-weight: 400;"><point>You are always ready to put customers first, be passionate about helping others</point></span></li>
<li><span style="font-weight: 400;"><point>You are curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt</point></span></li>
<li><span style="font-weight: 400;"><point>You have excellent spoken and written </span><strong>Georgian and English (B2)</strong><span style="font-weight: 400;"> skills</point></span></li>
<li><span style="font-weight: 400;"><point>You are passionate about </span><strong>new technologies and ride hailing</strong><span style="font-weight: 400;"></point></span></li>
</ul>
<p><span style="font-weight: 400;"></bulletpoints></span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;"><text></span></p>
<p><span style="font-weight: 400;">Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! </span><span style="font-weight: 400;"></text></span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;"></gh-requirements></span><span style="font-weight: 400;"><br><br></span></p>
<p><span style="font-weight: 400;"><gh-perks></span></p>
<p><span style="font-weight: 400;"><title></span><strong>Why you’ll love it here:</strong><span style="font-weight: 400;"></title></span></p>
<p><span style="font-weight: 400;"><bulletpoints></span></p>
<ul>
<li><point>Play a direct role in shaping the future of mobility.</point></li>
<li><point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point></li>
<li><point>Accelerate your professional growth with unique career opportunities. </point></li>
<li><point>Take advantage of Bolt credits to ride our scooter and use our ride-hailing services for free.</point></li>
<li><point>Take care of your physical and mental health with our wellness perks.</point></li>
<li><point>Enjoy various team events to get to know your colleagues.</point></li>
</ul>
<p><span style="font-weight: 400;"></bulletpoints><br><text>*<em>Some perks may differ depending on your location.</em></text><br></gh-perks></span></p><div class="content-conclusion"><p>#LI-Hybrid</p></div>
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