Customer Support Specialist

<h3 id="customer-service-specialist-responsibilities">Customer Service Specialist Responsibilities:</h3> <ul> <li>Promptly responding to customer queries via email, live chat, video, phone, and social media channels.</li> <li>Immediately escalating serious complaints or issues that you are not equipped to deal with.</li> <li>Liaising with colleagues or managers to find the best solutions to customers’ issues.</li> <li>Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.</li> <li>Maintaining a polite, helpful, and professional manner at all times.</li> <li>Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.</li> <li>Familiarizing yourself with new products and services as they are introduced.</li> <li>Attending workshops and meetings as required.</li> <li>Providing training to new customer service agents.</li> <li>Respecting client confidentiality at all times.</li> </ul> <h3 id="customer-service-specialist-requirements">Customer Service Specialist Requirements:</h3> <ul> <li>High school diploma or GED.</li> <li>Bachelor’s degree in Business, Communications, or a related field may be advantageous.</li> <li>Practical experience with help desk software, such as Zendesk, and CRM software, such as Salesforce Sales Cloud, may be required.</li> <li>Previous experience in a customer service role is preferred.</li> <li>The ability to respond appropriately under pressure.</li> <li>Sound judgment and excellent problem-solving skills.</li> <li>The ability to speak a second language may be advantageous.</li> <li>A positive attitude and the ability to build relationships with clients.</li> <li>The flexibility to work irregular hours, when required.</li> <li>Superb written and verbal communication skills.</li> </ul>