Customer Support Specialist

Key Responsibilities

• Responding to phone calls, emails, and chat messages. 
• Quickly and efficiently resolving customer issues. 
• Processing returns, exchanges, and customer complaints. 
• Keeping records of each interaction with customers. 
• Updating customer information in the CRM system. 
• Collecting and forwarding customer feedback to relevant departments. 
• Informing customers about the status of their inquiries.
• Flexible 2-and-2 rotating schedule.

Skills, Knowledge and Expertise

• Excellent oral and written communication skills for both Russian and Kazakh languages. 
• Ability to conduct dialogue politely and professionally. 
• Ability to work with large volumes of information.
• Attention to detail and accuracy in documentation. 
• Proficiency in PC and basic office programs. 
• Skills in working with CRM systems and other specialized software.

Job Benefits

• Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
• Develop your professional skills with access to mentoring, career consulting, and learning programs.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Improve your language skills through co-financed courses and internal speaking clubs.
• Final benefits may vary depending on the location