Customer Support Specialist

<p>Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team.</p> <p>At Shipfusion we pride ourselves on our commitment to entrepreneurship and innovation. We are always looking for individuals who share these values, and who are looking to further their careers in a unique and rapidly growing organization!&nbsp;</p> <p>&nbsp;</p> <p><strong>The Opportunity:</strong></p> <p>We are looking for a highly motivated Support Associate to join our Customer Success team. Reporting to the Manager, Customer Experience you will be a key part of supporting Shipfusion’s clients.&nbsp;</p> <p>In this role you will…</p> <ul> <li>Handle incoming chat, support tickets and email interaction with Shipfusion clients</li> <li>Assist with day-to-day aspects of Support issues and optimization of service</li> <li>Facilitating support requests within Shipfusion’s facilities as required</li> <li>Manage orders in “Review” in Shipfusion Support Portal</li> <li>Execute support tickets from start to finish</li> <li>Reshipments, requests for receiving inventory, status of returns and general updates</li> <li>Communicate directly with the customer and carriers regarding shipments and shipment issues</li> <li>Follow up on internal order status for aged orders</li> <li>Work directly with our Client Service, Engineering and Warehouse teams to ensure deliverables are being achieved</li> <li>Generate and distribute reporting to the business outlining Client Support issues and metrics</li> <li>Ensure the integrity and continued operation of the food safety system (SQF Program)&nbsp; in the event of organizational or personnel changes within the company or associated facilities.</li> </ul> <p>&nbsp;</p> <p><strong>What You’ll Bring to the Team (Required Skills):</strong></p> <ul> <li>2+ years experience working in an customer service, warehousing or logistics environment&nbsp;</li> <li>Excellent written and oral communication skills</li> <li>A self-starter who is result-oriented, resourceful, innovative, intellectually curious and who takes initiative and risks.</li> <li>Demonstrate strong ability to embrace and adapt to changes and learn quickly in a fast-paced environment</li> <li>Strong organizational skills</li> <li>Experience with Zendesk Support and Hubspot a plus but not mandatory</li> </ul> <p>&nbsp;</p> <p><strong>Why join Shipfusion?</strong></p> <p><strong data-stringify-type="bold">Attractive Salary and Lucrative Compensation Plan:</strong>&nbsp;Earn what you deserve with our competitive and rewarding salary package.</p> <p><strong data-stringify-type="bold">Comprehensive Health and Dental Coverage:</strong>&nbsp;Enjoy peace of mind with health and dental benefits for you and your loved ones, starting from day one.</p> <p><strong data-stringify-type="bold">Generous Vacation Time:</strong>&nbsp;Recharge and explore with 15 days of paid vacation and 5 paid wellness days.</p> <p><strong data-stringify-type="bold">Cutting-Edge Tech Setup:</strong>&nbsp;Receive a brand-new MacBook shipped to you, plus a budget to personalize your workspace with peripherals of your choice.</p> <p><strong data-stringify-type="bold">Vibrant Company Social Events:</strong>&nbsp;Connect and celebrate with exciting social events that bring our team together.</p> <p><strong data-stringify-type="bold">Hybrid Work Opportunities:</strong>&nbsp;Enjoy the flexibility and convenience of working from the comfort of your home.</p> <p><strong data-stringify-type="bold">Exclusive Employee Discounts:</strong>&nbsp;Enjoy special savings with our employee discount program on your favorite products.</p> <p><strong data-stringify-type="bold">Calm App Subscription:</strong>&nbsp;Receive 100% coverage for the Calm app, providing you with resources for meditation, sleep improvement, and stress management.</p> <p><strong data-stringify-type="bold">Positive Company Culture:</strong>&nbsp;Join a workplace known for its supportive, inclusive, and dynamic culture.</p> <p><strong data-stringify-type="bold">High Employee Retention Rates:</strong>&nbsp;Be part of a company where employees are valued and tend to stay, reflecting our commitment to employee satisfaction and growth.</p><div class="content-pay-transparency"><div class="pay-input"><div class="title">Compensation Range</div><div class="pay-range"><span>$55,000</span><span class="divider">&mdash;</span><span>$65,000 USD</span></div></div></div>