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About the role
Key Responsibilities
- Answering client's inquiries
- Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
- Tracking Shipments and backend shipping inquiries
- General Research
- Updating addresses and client information
Skills, Knowledge and Expertise
- Language: Must be fluent in English and can convey key conversational points concisely.
- Shift Timing: Availability to work weekends or having split-offs
- Complexity: Highly organized and can complete multiple projects concurrently. You can surf between internal workflows and customer conversations without missing a beat.
- Mindset: Can calmly handle uncertainty and rapidly changing situations.
- Learning: Resourceful and quick to learn. You regularly teach yourself the skills you need from scratch.
Benefits
- 100% work-from-home setup
- Hands-on support
- Training opportunities
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