Czech-Speaking Customer Support for Logistics Department in Athens, Greece

Mercier Consultancy is excited to announce an opening for a Czech-Speaking Customer Support Representative in our Logistics Department, located in Athens, Greece! In this vital role, you will provide essential support to our Czech-speaking clients by assisting them with all inquiries related to logistics and supply chain services. Your expertise in customer support will ensure seamless communication and problem resolution, contributing to a smooth logistics experience.

This position is perfect for individuals who are enthusiastic about logistics and possess strong communication skills. If you enjoy assisting customers and solving complex logistical challenges, we want to hear from you!

Responsibilities

• Provide customer support in Czech via phone, email, and chat
• Assist clients with inquiries related to shipments, tracking, and logistics solutions
• Document customer interactions and resolutions accurately in our support system
• Collaborate with internal teams to address and resolve client issues
• Educate customers on logistics processes and services
• Gather client feedback to improve overall service quality
• Participate in training sessions to stay updated on logistics operations and technologies

Requirements

• Fluency in Czech and English, both written and verbal, is required.
• Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A customer-centric and proactive approach to service
• Ability to manage multiple inquiries in a fast-paced environment
• Familiarity with logistics software and customer support tools is a plus

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...