Czech-Speaking Customer Support for Subscription-Based Services Department

Mercier Consultancy is pleased to announce an opening for a Czech-Speaking Customer Support Representative in our Subscription-Based Services Department! In this important role, you will provide exceptional support to our Czech-speaking customers, assisting them with their inquiries related to our subscription services. Your efforts will help ensure that our clients have a seamless experience as they navigate our platform.

If you are enthusiastic about customer service and enjoy working in a dynamic environment, this position is perfect for you! Join our team and contribute to creating positive customer experiences!

Responsibilities

• Assist customers in Czech via phone, email, and chat with inquiries regarding subscription services
• Guide clients on service features, subscription options, and account management
• Document customer interactions accurately in our CRM system
• Collaborate with internal teams to resolve customer issues and enhance service quality
• Gather customer feedback to inform product development and service improvements
• Participate in training sessions to maintain up-to-date knowledge of our services

Requirements

• Fluency in Czech and English, both written and verbal, is required.
• Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A customer-centric approach with a focus on satisfaction
• Ability to handle multiple inquiries efficiently in a fast-paced environment
• Familiarity with customer support tools and technologies

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...