Danish-Speaking Customer Experts for a Japanese Multinational - Work In Greece

Mercier Consultancy MD is seeking talented Danish-Speaking Customer Experts to join our team supporting a prestigious Japanese multinational company in Greece. In this role, you will provide exceptional customer service and support to Danish-speaking clients, ensuring a seamless communication experience while representing a globally recognized brand.

Key Responsibilities

• Deliver professional and courteous customer support to Danish-speaking customers via phone, email, and chat.
• Assist customers with inquiries related to products, services, orders, and technical issues.
• Maintain accurate records of customer interactions and follow up on outstanding cases using CRM tools.
• Collaborate with internal departments to resolve customer concerns promptly and escalate when necessary.
• Stay informed about company offerings, policies, and updates to provide accurate and current information.
• Provide feedback to management on customer insights to improve services.

Requirements

• Fluency in Danish (written and spoken) is mandatory; proficiency in English is desirable.
• Experience in customer service roles, preferably with multinational companies.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Ability to work effectively in a fast-paced, multicultural environment.
• Familiarity with CRM systems and digital customer support tools.
• Willingness to relocate to Greece and adapt to a new cultural environment.
• Strong problem-solving skills and attention to detail.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...