Danish-Speaking Customer Experts for a Web shop - Work In Greece

Mercier Consultancy MD is seeking enthusiastic Danish-Speaking Customer Experts to join our team supporting a leading web shop in Greece. This role provides the opportunity to assist Danish-speaking customers by delivering outstanding support related to online shopping, orders, and product inquiries.

Key Responsibilities

• Handle customer inquiries from Danish-speaking clients via phone, email, and chat regarding orders, product information, returns, and shipping.
• Provide timely and accurate assistance to resolve customer concerns and improve customer satisfaction.
• Process orders, returns, and complaints following company policies and procedures.
• Maintain detailed records of customer interactions and transactions within the CRM system.
• Collaborate with internal departments to address issues and enhance the customer shopping experience.
• Stay updated on the latest products, promotions, and policies of the web shop.

Requirements

• Fluency in Danish (spoken and written) is mandatory; proficiency in English is a plus.
• Experience in customer service, preferably in e-commerce or retail sectors.
• Strong communication and problem-solving skills with a customer-focused attitude.
• Ability to work efficiently in a fast-paced environment and multitask.
• Familiarity with CRM systems and e-commerce platforms.
• Willingness to relocate and work in Greece.
• Attention to detail and strong organizational skills.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...