Danish-Speaking Fintech Customer Support Analyst - Sofia, Fully Paid Relocation

Mercier Consultancy is seeking a highly motivated Danish-Speaking Fintech Customer Support Analyst to join our team in Sofia, Bulgaria. This role offers a fully paid relocation package to help you transition smoothly to this exciting position.

As a Fintech Customer Support Analyst, you will provide expert assistance to Danish-speaking clients, addressing their inquiries and resolving issues related to financial technology products and services. You will work closely with cross-functional teams to ensure customer satisfaction and continuous improvement in service delivery.

Responsibilities

• Deliver outstanding customer support to Danish-speaking clients via phone, email, and chat
• Analyze and resolve customer issues related to fintech products and services
• Collaborate with technical teams to escalate and troubleshoot complex problems
• Document customer interactions and maintain accurate records in support systems
• Provide feedback to product and development teams to enhance customer experience
• Stay informed about industry trends and fintech innovations
• Maintain a customer-centric approach and promote positive client relationships

Requirements

• Fluency in Danish and English, both spoken and written. Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter.
• Experience in customer support, preferably within the fintech industry
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Ability to work effectively in a fast-paced and dynamic environment
• Detail-oriented with excellent organizational skills
• Willingness to relocate to Sofia with full relocation support provided

Benefits

• Financial support during relocation

• Fully paid training

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses