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Danish Speaking Online Platform Support Agent -Remote in Greece
Patrique Mercier Recruitment By Nellie
WorldwideRemote10mo ago
- Employment
- Full-time
About the role
Patrique Mercier Recruitment FR is pleased to offer a position for a Danish Speaking Online Platform Support Agent. This role is crucial in delivering excellent support to Danish-speaking users of our online platform. If you have a talent for communication and a commitment to helping customers succeed, we would be thrilled to have you on our team!
Responsibilities
- Provide high-quality support to Danish-speaking users through various channels, including email, live chat, and phone, addressing their queries and resolving issues with the platform.
- Troubleshoot and resolve technical problems related to user accounts and platform functionalities expediently.
- Educate users on navigating the platform and utilizing its features to enhance their experience.
- Carefully document user interactions and solutions in our CRM system to maintain a record of service quality.
- Collaborate with various teams to identify common user issues and recommend improvements to the platform.
- Stay updated on any changes or new features of the platform to provide timely and accurate support.
- Follow up with users to ensure that their issues have been resolved and they are satisfied with the solution.
Requirements
- Fluent in Danish and English, with strong writing and speaking skills.
- Prior experience in customer support or technical assistance, particularly in an online environment.
- Understanding of online platforms and their functionalities.
- Strong problem-solving abilities and a dedicated customer service mentality.
- Excellent communication and interpersonal skills.
- Experience with CRM software and customer support tools is advantageous.
- Ability to work independently while managing multiple tasks in a fast-paced setting.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
Perks & benefits
- Medical Insurance
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