Senior Decision Support Analyst

Assists clients with business solution definition as well as campaign management and business intelligence tools and/or processes through all or some of the following ways: • Fully understands details of client's data and Acxiom's marketing capabilities, ensuring clients receive accurately segmented, cleansed, formatted and ready-to-market data. • Executes and analyzes decision support processes and data to measure campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction and cost effectiveness. • Provides data, analysis and recommendations to support multiple technical operations and ensure client satisfaction. • Researches, trouble shoots, administers application administration, conducts application user training, and code changes.

JOB ROLE SUMMARY

Assists clients with business solution definition as well as campaign management and business intelligence tools and/or processes through all or some of the following ways:

• Fully understands details of client's data and Acxiom's marketing capabilities, ensuring clients receive accurately segmented, cleansed, formatted and ready-to-market data. 
• Executes and analyzes decision support processes and data to measure campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction and cost effectiveness. 
• Provides data, analysis and recommendations to support multiple technical operations and ensure client satisfaction.
• Researches, trouble shoots, administers application administration, conducts application user training, and code changes.

DUTIES AND RESPONSIBILITIES

• Consistently provides proven, formal mentorship.
• Point of contact for clients with business solution definition through campaign management and business intelligence tools and/or processes.
• Audits post-production changes to ensure service level agreement compliance
• Manages and executes multiple Level complex campaigns of various types, which may include, but is not limited to, the review of campaign specifications, working with clients to validate and obtain sign-off of client deliverables and dynamic campaign execution
• Manages, executes and analyzes decision support processes and data to measure campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction, and cost effectiveness
• Considered internal expert in designed component / campaign processes associated with executing Campaigns, Custom Client Reports and complex Datamart Build services such as the Data Mart build process, reporting and analytics and the campaign execution process
• Considered internal expert in reporting processes.
• Executes various reporting mechanisms which may include manual (non-automated) and/or complex Custom Client Report Services - utilizing necessary tools; executes complex DataMart Build processes; audits, monitors and ensures SLA compliance.
• Drives, develops, maintains and improves client relationship through increased client communications.
• May have multiple campaign and/or reporting specialty and may be point of contact for multiple, complex client campaigns.
• Maintains a broad understanding of Acxiom's processing and product capabilities and utilizes that understanding to ensure client requirements and service levels are achieved.
• Drives, shares and documents best practices and adoption of standard processes. Drives, shares, and documents process improvements and other innovations.
• Ensures compliance with established procedures, project requirements and service level agreements through audits.
• Provides ownership to the research process for campaign, datamart and reporting, and multiple standard tools across multiple accounts.
• Provides data, analysis, and recommendations to support multiple technical operations, assuring client satisfaction.
• Provides tier 2 level production support for complex troubleshooting. (Tier number increases by complexity of issue).
• Provides consultation, support, communication and training to teams and clients on campaign management tools and / or processes.
• Liaisons with multi-channel partners, providing question support and new set up for transfer and encryption. Provides assistance to requested ad hoc projects.
• Participates in change management process for existing solutions which may include, but is not limited to, solution, tool and process changes.
• Provides issue resolution which may include, but is not limited to, tool errors that require escalation and data integrity issues.
• Responsible for application administration. Identifies, recommends and documents code changes or makes appropriate code changes. Constructs and/or enhances data documentation as needed. Changes processes for clients through established change management procedures.
• Investigates and advises clients on potential processing efficiencies, redundancies and/or optimum use of data.
• Drives and shares best practices, adoption of standards and lessons learned with internal Acxiom teams.
• Documents and conducts performance monitoring and tuning for user applications and environments.
• Maintains subject matter expertise in designated accounts and processes.

SUPERVISORY RESPONSIBILITIES

N/A

RECRUITING INFORMATION

Specific hiring needs may vary by location, industry, client, internal department and other business related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings.

QUALIFICATIONS

Required 

• Advanced, proven knowledge of solution management.

Preferred

• Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Mater's degree; or a PhD without experience; or equivalent work experience.
• Strong understanding of relational database design and application.
• Understanding of best practices, framework, and design principals in at least 2 of the following areas: 
• SQL / PL –SQL
• Perl
• Shell Scripting
• Campaign Management Tools
• Business Intelligence Tools
• ETL Tools
• UNIX / LINUX
• Knowledge of Information Technology practices.
• Specific Industry knowledge.
• Demonstrated ability to own / drive communicate with  clients and internal stakeholders – answering complex questions, resolving issues, conducting research for client marketing team including marketing management.
• Attention to detail, important to monitor and audit.

Primary Location City/State:

Conway, Arkansas

Additional Locations (if applicable):

Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Attention California Applicants:  Please see our CCPA/CPRA Privacy Act notice here.

Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com.