Defense Red Switch Network (DRSN) Support Technician

<h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Overview:</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p><strong>Job Title:</strong> Defense Red Switch Network (DRSN) Support Technician</p> <p><strong>Security Clearance:</strong> Top Secret</p> <p><strong>Location</strong>: Scott AFB, IL</p> <p><strong><em>(Due to the nature of the work and contract requirements, U.S. Citizenship is&nbsp;required.</em></strong>)</p> <p>&nbsp;</p> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Description:</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p>C3EL is seeking a cleared professional to support our critical mission at Scott AFB in Illinois. Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This Technician will directly support the DISA-provided GIG capabilities and services in our 24x7 DISA Global Operations Center (DGOC).</p> <p><em>(This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.)</em></p> <p><strong>Responsibilities will include, but not be limited to:</strong></p> <ul> <li>Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network architect, utilizing the Service Now platform.</li> <li>Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents .</li> <li>Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.&nbsp;</li> <li>Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.</li> <li>Support all customers to include providing global situational awareness support.&nbsp;</li> <li>Verify that service has been restored upon resolution of all customer-initiated tickets.</li> <li>Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.</li> <li>Proactively monitor network alarms across platform specific network management tools.&nbsp;</li> <li>Record, assess, track, and monitor incident tickets escalated to operational infrastructure.</li> <li>Utilize incident management applications to document all aspects of reported&nbsp;outages/degradations,&nbsp;isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.&nbsp;</li> <li>Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions.&nbsp;</li> <li>Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies.</li> <li>Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.</li> </ul> </div> </div> </div> <p>&nbsp;</p> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Minimum Qualifications:</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <ul> <li>U.S. Citizenship.</li> <li>An active, in-scope US Government issued Top Secret clearance.</li> <li>2-4 yrs of relevant technical experience.</li> <li>Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).</li> <li>Ability to work in a 24/7 shift work environment and travel up to 10%.</li> <li>Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core.</li> <li>Requires general understanding of both voice infrastructure and IP network topologies.</li> </ul> <p>&nbsp;</p> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Desired Qualifications:</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <ul> <li>Tech control facility or cyber transport experience.</li> <li>Circuit actions experience.</li> <li>Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.</li> <li>Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies. <p>&nbsp;</p> </li> </ul> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Education:</h2> <ul> <li>&nbsp;A minimum of a High School diploma or equivalent is required.</li> </ul>